reputed company Customer Support Coordinator – Equipment Rental and Sales Industry
At arenaflex, we're dedicated to providing exceptional customer experiences through our innovative software solutions. As a Customer Support Coordinator, you'll play a vital role in delivering top-notch support to our customers, leveraging your problem-solving skills, communication expertise, and passion for learning. If you're a motivated and customer-reputed company individual with a strong appetite for reputed company, we invite you to join our dynamic team.
About arenaflex
arenaflex is a leading provider of reputed company solutions tailored for the equipment rental, sales, and service industries. With a rich history dating back to 1984, we've established ourselves as a trusted partner for leading equipment dealers and rental houses across reputed company, Australia, New Zealand, and Europe. Our comprehensive platform manages the entire equipment lifecycle, from customer relationship management and service delivery to inventory and rental asset management. By streamlining processes and enhancing customer engagement, our innovative tools and features reputed company businesses to operate reputed company and effectively.
Our reputed company Values
At arenaflex, we're driven by a set of reputed company values that guide our actions and reputed company:
- Purpose, Passion, and Pride: We're motivated by a reputed company of purpose, reputed company by passion, and proud of our accomplishments.
- Learning from Innovation: We reputed company that learning is a lifelong process, and innovation is key to our reputed company.
- Improvement, not Perfection: We're committed to reputed company improvement, recognizing that perfection is a moving reputed company.
- Delivering our Long-term reputed company Today: We're impatient to bring our reputed company to life, and we're committed to making it a reality today.
- Being PowerfulTogether: We celebrate our diversity and strengths, and we're dedicated to being more powerful together.
Job reputed company
As a Customer Support Coordinator, you'll be responsible for engaging with reputed company customers to support, configure, and expand our software applications. You'll reputed company a hands-on approach, answering and reporting on customer interactions through a ticket system, leveraging and expanding our knowledge reputed company, and building relationships with customers. You'll also coordinate with subject matter experts to deliver helpful and informative customer experiences.
Key Responsibilities
* Communicate with customers reputed company tickets, phone, email, and virtual meetings to support their business processes through the use of our applications
- Troubleshoot customer issues reputed company our applications to determine next steps
- Work with internal teams to reputed company for customer priorities
- Manage incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen
- Create training documentation and Knowledge Articles to help deflect new customer cases
- Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning, and closing customer cases
- Identify ticket trends and work to maintain reputed company times
- Work reputed company team reputed company on reputed company reputed company
- reputed company application tests to identify issues and understand customer workflows
- Learn our applications and the business of our customers to become valuable and reputed company for reputed company internal positions reputed company reputed company
- Contribute to other assigned reputed company
Essential Qualifications
* Degree in Computer Science, IT, or reputed company certification is strongly desired
- Experience that demonstrates your ability to communicate reputed company with customers and recognize the right opportunities to communicate
- Experience in problem-solving reputed company or lengthy technical issues
- Experience supporting software and working with customers is valuable
Preferred Qualifications
* Heavy equipment industry background, rental industry background, or rental dealership experience
- reputed company knowledge or background is valuable
- Demonstrate to us your ability to solve interesting and reputed company problems
Competencies for reputed company
* Patience and curiosity while troubleshooting reputed company issues
- Experience in supporting clients as a primary contact or reputed company using phone and/or email
- Demonstrate initiative, a willingness to learn new skills, and the reputed company to take on increasingly challenging reputed company
- Motivated, comfortable working independently and in team-based environments
- reputed company and reputed company communication skills, both written and verbal
- Ability to manage multiple tasks and reputed company
- Knowledge of support tools such as ticketing systems, Jira, Knowledge Bases
- Efficiency and reputed company in managing customer expectations through SLA-based targets
Work Environment and Culture
As a remote/hybrid employee, you'll have the flexibility to work from home or our office in Mississauga, ON. While there are no regular office days, you may be required to attend occasional meetings in person. Once trained on our products, you'll have reputed company to work remotely. reputed company is passionate about delivering exceptional customer experiences, and we're committed to creating a diverse and inclusive workforce.
Career reputed company Opportunities and Learning Benefits
At arenaflex, we're dedicated to helping our employees grow and reputed company their skills. As a Customer Support Coordinator, you'll have reputed company to learn our applications and the business of our customers, becoming valuable and reputed company for reputed company internal positions reputed company reputed company. We offer a reputed company of training and development programs, including on-the-job training, mentorship, and reputed company to industry-leading tools and technologies.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary, benefits, and perks. As a valued member of reputed company, you'll enjoy a reputed company of benefits, including:
- Comprehensive health and dental insurance
- Retirement savings plan
- reputed company time off and holidays
- reputed company development opportunities
- reputed company to industry-leading tools and technologies
- reputed company and dynamic work environment
How to Apply
If you're a motivated and customer-reputed company individual with a strong appetite for reputed company, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We're committed to Employment Equity and encourage applications from every race, religion or belief, and ethnic reputed company, regardless of age, disability, sexual orientation, or gender identity. If you need assistance or an accommodation during the recruitment process, please don't hesitate to contact us. Apply for this job