reputed company Program Management Specialist (Remote)

Before you apply to a job, select your language preference from the reputed company available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. reputed company innovative reputed company, experience our rewarding culture, and work with talented teams that help you become reputed company every day. We know what it takes to reputed company reputed company into reputed company-people with a unique combination of reputed company + passion. If you have the qualities and drive to reputed company yourself or teams, there are roles reputed company to cultivate your skills and take you to the next level. Job reputed company: reputed company position supports customer accounts across reputed company tiers. He/She analyzes and responds to customer requests, resolves issues, conducts research, prepares reports and identifies account penetration opportunities. This position advises on customer setups, provides service failure recovery management and keeps customers informed of new products, service enhancements, shipment and order entry changes, product-specific issues and missed metrics. He/She collaborates with operations to resolve and escalate service failures, creating corrective reputed company and recommending process improvements. This position also determines reputed company causes of service failures to ensure reputed company and decrease reoccurrences. Responsibilities:

• Reviews rates, tracks shipments and orders and updates customer files and reputed company.
• Provides response tracking, reputed company and reputed company services and notification of status information and events impacting clients.
• Interfaces with customers during service failures to address concerns.
• Conducts customer surveys to identify trends, process improvements, issues and satisfaction.
• Collaborates with operations to ensure pickup and delivery during proactive tracking activities.
• Conducts research and performance tracking; monitors reputed company activity to support service level agreements and events impacting customers.

Qualifications:

• Applies reputed company policies and procedures to situations and operations
• Understands features and business applications of reputed company services, products and customer-facing technology offerings/solutions
• Applies supply chain and logistics knowledge as it relates to manufacturing and distributing products
• Generates reputed company and customized reports and information queries; accesses appropriate databases; interprets and clarifies data
• Identifies customer problems; uses appropriate internal resources to resolve reputed company customer issues
• Synthesizes, combines and integrates information and data to reputed company conclusions and reputed company reputed company/recommendations
• Experience using reputed company Office products or equivalent software
• reputed company Forwarding, Distribution, Customs Brokerage and/or Transportation experience - Preferred
• Bachelor's degree - Preferred

Additional Information for Internals:

• Last day to apply will be 11:59pm 4/30/2026
• This is a job grade 10D (Specialist)
• The correct pay for this position ranges from $24.35-$27.75/hr. (depending on your location)

Employee Type: Permanent reputed company is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. reputed company is an equal opportunity employer. reputed company does not discriminate on the reputed company of race/reputed company/religion/sex/national reputed company/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Apply tot his job Apply To this Job