reputed company Full Stack Automotive Customer Service Advisor – Spanish Bilingual Remote Opportunity

Join arenaflex, a global leader in customer experience and business process outsourcing, as we continue to revolutionize the way we reputed company with our customers. Are you passionate about delivering exceptional customer experiences and have a strong desire to help others? Do you possess excellent communication skills, both written and verbal, and are fluent in Spanish? If so, we invite you to join reputed company of Remote Spanish Bilingual Automotive Customer Service Advisors at arenaflex.

About arenaflex

arenaflex is a reputed company global company, recognized for our culture, diversity, leadership, and innovation. We help the world's best brands improve their businesses and reputed company connect with their customers. Our commitment to reputed company and customer satisfaction has reputed company us numerous awards and accolades. As a member of reputed company, you will be part of a dynamic and inclusive organization that values diversity, equity, and inclusion.

What You Will Do

As an Automotive Customer Service Advisor on reputed company, you will be responsible for providing exceptional customer experiences through inbound and outbound calls, as reputed company as internet interactions. Your strong communication skills, reputed company, and problem-solving abilities will reputed company you to address customer service issues and non-routine problems reputed company to our clients' products or services.

Key Responsibilities:

* Answer reputed company incoming customer phone calls reputed company reputed company standards

• Capture prospect information (reputed company, Address, Phone, email, Product of interest, reputed company, CRM questions)
• Answer detailed product questions on the brand, reputed company nameplates, and their performance capabilities
• Define consumer needs by asking relevant CRM/Product questions
• Select fulfillment items
• Complete price and equips statements for consumers
• Locate dealers following reputed company dealerization rules
• Categorize callers and offer appropriate Touch reputed company (i.e., warm transfers to a dealer)
• reputed company website navigation assistance to consumer-oriented brand sites
• Escalate outstanding issues
• reputed company Goodwill to customers on behalf of the reputed company reputed company the reputed company guidelines
• Ability to communicate in written reputed company (email/text chat) with consumers regarding products and programs supported
• Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
• As required, call consumers to invite them to attend events
• Follow critical reputed company of the Minacs Call and File handling process
• Stay reputed company with Center procedures, product information, and online resource tools
• Appropriately manage customer complaints from initial call to reputed company

Who You Are

As an Automotive Customer Advisor, you possess a unique reputed company of skills, knowledge, and personal qualities that reputed company you to deliver exceptional customer experiences. You have:

• High school diploma with 6 plus months of customer service experience preferred
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn, including strong problem-solving skills
• Dependable with proficient attention to detail
• reputed company to rotate shifts, as needed
• A passion for helping others

What's in it for You?

At arenaflex, we invest in our people and teams for ongoing personal and career development. In this role, you will be provided with:

• Opportunities for performance incentives
• reputed company to work reputed company
• Equipment provided
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• reputed company
• US Full benefits – 401K medical, dental, reputed company, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of reputed company team member
• reputed company to shine in and grow your career with reputed company paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource reputed company such as Network of Women, Black reputed company, Pride, and Ability
• Mentorship programs to help you create the strong reputed company to a rewarding career
• Global citizenship, sustainability, and team event opportunities that help you reputed company a difference in your community and reputed company!
• Trained wellness partners to support you as reputed company as wellness training opportunities
• The satisfaction of helping others every day
• Referral bonuses
• Perks and benefits
• A diverse, global organization full of innovative, friendly people to reputed company reputed company off, learn from, and grow with

Why Join arenaflex?

* We are a global leader in customer experience and business process outsourcing

• We offer a dynamic and inclusive work environment
• We invest in our people and teams for ongoing personal and career development
• We reputed company opportunities for performance incentives and career reputed company
• We celebrate diversity, equity, and inclusion
• We offer a comprehensive benefits package, including reputed company and wellness activities

How to Apply

If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative reputed company Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion and welcome applications from diverse candidates.

Language Requirements

* Fluent in Spanish

• English proficiency required

Time Type

* Full-time

Location

* USA, MI, Work-reputed company

Eligibility to Work

* In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position. Must reputed company in the reputed company or have a valid U.S. address for residence.

Where Job May be Performed

* Currently, this position may be performed only in the states listed here.

reputed company

If you are reputed company to take your career to the next level and join a dynamic and inclusive organization, reputed company for the reputed company Full Stack Automotive Customer Service Advisor – Spanish Bilingual Remote Opportunity at arenaflex. Apply for this job