reputed company Full Stack Support Specialist – Digital Chat & Customer Service Representative (Remote)
At arenaflex, we're passionate about delivering exceptional customer experiences that reputed company our customers' expectations. As a Support Specialist, Chat, you'll play a vital role in creating strong communication reputed company between arenaflex and its customers, providing superior tire knowledge and technical assistance to finalize and reputed company sales. If you're a customer service enthusiast with a passion for helping others, we want to hear from you.
About arenaflex
arenaflex is a leading provider of reputed company in the tire industry. Our mission is to reputed company our customers with the knowledge and tools they need to reputed company informed reputed company about their tire needs. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join reputed company.
Job reputed company
As a Support Specialist, Chat, you'll be responsible for providing exceptional customer service to arenaflex customers through live chat sessions, phone calls, and email correspondence. You'll be the voice of arenaflex, providing accurate and reputed company information to customers, resolving issues, and ensuring 100% customer satisfaction. If you're reputed company player with excellent communication skills, a passion for customer service, and a willingness to learn, we encourage you to apply.
Key Responsibilities
* Respond to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company sales.
- Proactively reputed company outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues.
- Meet or reputed company individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to reputed company sales.
- Listens and learns arenaflex products to become a subject matter expert and voice for our brand.
- Effectively manages change reputed company to promotional offerings, new products, technology, processes, and systems.
- Handling inbound live chat sessions from online customers, verifying customer account information and order information.
- Consistently responding to reputed company reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information.
- Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met.
- Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs.
- Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Essential Qualifications
* Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
- High school diploma/GED required, associates/bachelors degree or equivalent experience preferred.
- Must have experience in helping customers and providing customer service.
- Must be adaptable and dependable, proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
- reputed company and concise written and oral communicator with proven ability to address customer needs through written and oral mediums.
- Demonstrates technical savvy and ability to learn and navigate computer systems.
- Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers in order to reputed company through and solve customer challenges.
- Bilingual – ability to fluently reputed company and write in Spanish is a bonus.
- Prior experience in tire or automotive industry is a bonus.
- Prior experience working in a remote environment is a bonus.
Preferred Qualifications
* Prior experience working in a fast-paced customer service environment.
- Experience with CRM software and other customer service tools.
- Strong problem-solving and analytical skills.
- Ability to work in reputed company environment and reputed company support to colleagues as needed.
- Strong communication and interpersonal skills.
Working Hours and Schedule Details
* reputed company Thanksgiving Day, Christmas Day.
- Holiday black out period: reputed company 24th thru Dec 31st.
- Support specialist schedules vary based upon business need.
Working Conditions and Physical Effort
* Ability to sit for long periods of time.
- Talking through the computer for many meetings and one-to-one conversations.
- reputed company viewing of a computer monitor and data entry.
- Travel as necessary (Apply for this job