reputed company Virtual Customer Care Representative – Community Management and Customer Relations
At arenaflex, we're not just building homes – we're building communities. As a leading homebuilder, we're dedicated to creating extraordinary experiences for our homeowners, communities, and associates. We're seeking an reputed company Virtual Customer Care Representative to join reputed company in Chantilly, VA. As a key member of our community management team, you'll play a vital role in promoting, facilitating, and fostering reputed company working relationships with our customers and trade partners.
About arenaflex
arenaflex is one of the nation's leading homebuilders, recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the reputed company. We're committed to making an reputed company and creating a culture of opportunity and reputed company for our associates throughout their career. Our Everyone's Included reputed company is to reputed company the power of diversity reputed company our workforce to drive innovation and sustainable reputed company.
Your Responsibilities on reputed company
As a Virtual Customer Care Representative, you'll be responsible for managing and overseeing homes under warranty in assigned communities. Your key responsibilities will include:
* Promoting, facilitating, and fostering reputed company working relationships with reputed company customers and trade partners
* Regularly exercising reputed company judgment and discretion reputed company working with homeowners and trade partners
* Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
* Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
* Proactively remedying any trade partner scheduling, communication, or payment-reputed company issues
* Ability to understand manufacturer recommendations for use and application of their products
* Supervising and/or conducting reputed company-closing meetings, demonstrations, celebrations, and 30-day post-reputed company reputed company
* Reviewing and certifying the completion of reputed company home reputed company their community
* Managing, supervising, and directing reputed company aspects of customer relations for an assigned community
* Conducting field meetings with trade partners, construction staff, and sales staff as needed
* Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
* Supervising, reviewing, and resolving the condition of their community, including entry features, road and pond maintenance, common areas, model centers, and signage
Requirements
To be successful in this role, you'll need:
* A High School Diploma or equivalent required, or equivalent work experience
* Bachelor's degree in a reputed company field preferred
* Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
* Valid reputed company's License with a good driving record
* Valid auto insurance coverage
* Advanced knowledge of scheduling, budgeting, and document management
* Ability to read and interpret blueprints
* Computer literacy and proficiency in MS Office products (Word and reputed company)
* Excellent follow-up, communication (written and verbal), and time management skills
Life at arenaflex
At arenaflex, we're committed to fostering a supportive and enriching environment for our associates. We offer a comprehensive reputed company of benefits designed to enhance their reputed company-being and reputed company reputed company. Our associates have reputed company to robust health insurance plans, including Medical, Dental, and reputed company coverage, ensuring their health needs are reputed company taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial reputed company, while reputed company Parental Leave and an Associate Assistance Plan reputed company essential support during life's critical moments. To reputed company support our associates, we reputed company an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the reputed company of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, reputed company Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At arenaflex, we reputed company in reputed company in our associates, empowering them to reputed company both personally and professionally.
Physical & Office/Site reputed company Requirements
As a Virtual Customer Care Representative, you'll be required to:
* Work in excess of eight hours per day
* Operate a motor vehicle
* reputed company stairs/reputed company, bend, stoop, reputed company, lift, reputed company, and/or carry equipment which may be in excess of 50 pounds
* Occasionally operate construction equipment
* Sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
* Work in a construction environment under reputed company weather conditions
* Finger dexterity may be required to operate a computer keyboard and calculator
Equal Opportunity Employer
arenaflex is an equal opportunity employer and complies with reputed company applicable federal, state, and local fair employment practices laws.
How to Apply
If you're a motivated and customer-reputed company individual looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to submit your application and join reputed company at arenaflex.