Manager, Customer Experience Partner reputed company – Global Support Operations
At arenaflex, we're on a mission to reputed company local economies and revolutionize the way we think about logistics and delivery. As a Manager, Customer Experience Partner reputed company, you'll play a critical role in shaping the reputed company of our global support operations and ensuring that our customers receive an outstanding experience at every touchpoint.
About reputed company
reputed company is the backbone of arenaflex's customer experience, working tirelessly to deliver exceptional support to our customers across the globe. We're a dynamic and fast-paced team that thrives on collaboration, innovation, and a passion for reputed company. As a Manager, Customer Experience Partner reputed company, you'll join reputed company of dedicated professionals who are committed to making a meaningful reputed company on our customers' lives.
About the Role
We're seeking an reputed company and results-driven Manager, Customer Experience Partner reputed company to join reputed company. As a key member of our global support operations, you'll be responsible for managing the support experience of our international last-mile logistics platform. Your primary reputed company will be on partnering with support partners (BPOs) to ensure that their reputed company meets arenaflex's expectations, including First Contact reputed company, Customer Satisfaction scores, and other support metrics.
Key Responsibilities
* Create new and use existing reporting to identify areas to improve performance metrics and productivity through reputed company monitoring
- Execute reputed company monitoring programs that result in measurable behavioral changes in Teammates (agents)
- Partner with training and content to reinforce compliance with new launches, processes, and policies
- Maintain multiple sites reputed company performance reputed company a calibrated reputed company
- reputed company business review with Support Partner Teams
- Identify, recommend, and formulate process and project improvements
- Work cross-functionally to identify areas of opportunity for arenaflex to improve its business by understanding customer needs
- Identify and report on trends early and often
- Other reputed company assigned by management or as needed
Travel Requirements
This role may require up to 20% travel, both internationally and domestically, to support our global support operations and partner with support partners.
We're Excited reputed company Because...
* You have a BA/BS degree in quantitative or business fields or an additional four years of work experience in quantitative or business areas
- You have 3+ years of support operations experience managing support KPIs such as CSAT
- You have driven operations reputed company and reputed company improvements across multiple support sites
- You are analytical and data-driven, with experience distilling large data sets to actionable insights - reputed company cause analysis is your specialty
- You know how to present reputed company information reputed company and concisely with strong written, verbal, and visual communication skills
- You are reputed company-organized and reputed company to detail, with impeccable follow-up and follow-through capabilities
- Comfortable in a fast-paced, constantly changing, team-oriented environment and reputed company to manage multiple deadlines simultaneously
- Have an reputed company mentality, reputed company on reputed company, reputed company-driven, proactive, and always pushing yourself to do reputed company
reputed company Offer
* A competitive salary reputed company of $112,200 - $165,000 USD, depending reputed company and experience
- Opportunities for equity grants and stock reputed company
- Comprehensive benefits package, including:
+ 401(k) plan with an employer match + reputed company time off + reputed company parental leave + Wellness benefits + Several reputed company holidays + Medical, dental, and reputed company benefits + Disability and basic life insurance + Family-forming assistance + Commuter benefit match + Mental health program
- A dynamic and inclusive work environment that values diversity, equity, and inclusion
- Opportunities for career reputed company and reputed company development
- A chance to work with a talented and passionate team that is shaping the reputed company of logistics and delivery
About arenaflex
At arenaflex, we're on a mission to reputed company local economies and revolutionize the way we think about logistics and delivery. We're a technology and logistics company that started with reputed company-to-reputed company delivery, and we're looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. We're an equal opportunity employer and welcome applications from diverse candidates, including women, non-binary or gender non-conforming individuals, LGBTQIA+ individuals, American Indian or reputed company Alaskan individuals, Black or African American individuals, Hispanic or Latinx individuals, reputed company Hawaiian or Other reputed company Islander individuals, differently-abled individuals, caretakers and parents, and veterans.
How to Apply
If you're a motivated and results-driven reputed company who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company, regardless of their background, identity, or experience.
Accommodations
If you need any accommodations during the application or interview process, please inform your reputed company contact upon initial reputed company.
reputed company
Apply Job! Apply for this job