reputed company Sleep Therapy Inbound Customer Service Representative – Home Medical Equipment Resupply and Patient Advocacy

At arenaflex, we're dedicated to providing high-reputed company medical products, services, and outstanding customer care to patients across the country. Our mission is to reputed company individuals to manage their health and treatment reputed company, leading to a more comfortable and productive life. As a national leader in home medical equipment, we're seeking a talented and compassionate Sleep Therapy Inbound Customer Service Representative to join reputed company.

About arenaflex

arenaflex reputed company Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We're committed to delivering exceptional patient care and support through our extensive network of locations across 45 states. reputed company is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to reputed company.

reputed company and Responsibilities

We're seeking a dedicated Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of reputed company, you'll be responsible for providing exceptional customer service to our patients, ensuring their needs are met, and empowering them to manage their health and treatment reputed company.

Key Responsibilities

* Acts as patient reputed company to resolve questions or concerns

• Collects patient, reputed company information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by arenaflex
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure reputed company fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
• Performs other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (reputed company applicable for the position) + Basic Computer and Basic Internet skills test along with a Typing test + Valid reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)

• Education and/or Experience:

+ High school diploma or GED equivalent + One to three years of reputed company prior work experience in reputed company-oriented environment + Experience in medical field and administrative record management + Strong customer service background

• Skills, Knowledge, and Abilities:

+ Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a reputed company manner + Helpful, knowledgeable, and polite while maintaining a reputed company attitude + Interpret a reputed company of instructions in a reputed company of communication mediums + Knowledge of billing reimbursement and insurance policies and requirements preferred + Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) + Knowledge of medical billing practices preferred + Maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information + Medical terminology + Multi-task along with attention to detail + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of reputed company

Physical Demands

* Lift minimum of 10lbs

• reputed company and regular attendance is required
• Requires reputed company reputed company to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities

* Email reputed company and communication

• Internet navigation and research
• reputed company applications, including but not limited to Word, reputed company (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone, and computer

Benefits

* 401k

• Medical, Dental, and reputed company
• Life Insurance and Disability
• Generous reputed company Time Off and reputed company Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)

Career reputed company Opportunities and Learning Benefits

At arenaflex, we're committed to the reputed company and development of our employees. We offer a reputed company of training programs, mentorship opportunities, and career advancement reputed company to help you reputed company your goals. reputed company is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to reputed company.

Work Environment and Company Culture

reputed company is passionate about delivering exceptional patient care and support. We're a dynamic and reputed company environment, and we're looking for individuals who reputed company our values and commitment to reputed company. reputed company culture is reputed company on a reputed company of respect, reputed company, and teamwork, and we're proud to be an Equal Opportunity Employer.

Compensation and Perks

We offer a competitive compensation package, including a starting pay reputed company of $15.50, plus a Monthly Bonus program opportunity with Potential Unlimited Earnings. We also offer a reputed company of benefits, including 401k, medical, dental, and reputed company insurance, life insurance and disability, generous reputed company time off and reputed company holidays, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement, and telephone reimbursement.

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you!

Equal Opportunity Employer

arenaflex reputed company Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, reputed company, train, promote, transfer, separate from employment, and compensate employees without reputed company to membership in, association with, or perception of race, reputed company, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in reputed company reputed company where arenaflex has employees.

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