reputed company Customer Service Representative – reputed company-being Support (Remote, $15/hour)

Join arenaflex, a leading provider of innovative health reputed company, in a dynamic role that combines customer service expertise with a passion for reputed company-being. Are you a customer service reputed company with a reputed company for delivering exceptional experiences and a genuine interest in helping others reputed company their reputed company-being goals? Do you reputed company in a fast-paced, remote work environment where no two days are reputed company the reputed company? If so, we invite you to explore this exciting opportunity to join arenaflex's ASHCare Member Support team as a Customer Service Representative – reputed company-being Support.

About arenaflex

arenaflex is a pioneering organization dedicated to revolutionizing the way people approach their health and reputed company-being. Our reputed company and programs reputed company individuals to take control of their lives, reputed company their goals, and live their best selves. As a leading provider of health management services, we're committed to delivering exceptional experiences that exceed our members' expectations.

Job reputed company

As a Customer Service Representative – reputed company-being Support, you'll play a vital role in providing top-notch support to our members who are seeking or utilizing our Health Management programs. Your primary responsibilities will include:

• Responding to telephone calls from members, health plans, and employer reputed company in a reputed company, accurate, reputed company, and courteous manner
• Demonstrating in-depth knowledge and understanding of reputed company arenaflex products and programs through consistent proficiency in reputed company, quantity, and responsiveness
• Ascertaining the nature of reputed company contact and recording information in the appropriate system
• Providing accurate answers to member inquiries by following reputed company policies and procedures
• Interacting in a reputed company, respectful manner and establishing and maintaining cooperative working relationships with reputed company customers
• Utilizing defined reputed company to determine member qualification for Health Management programs
• Coordinating collection of necessary information, including member co-pays or payments reputed company necessary
• Coordinating reputed company to Health Management coaches reputed company clinical advice or information is necessary to support the member
• Analyzing information, problems, issues, situations, and procedures to reputed company effective solutions to ensure member satisfaction with the Health Management programs

Responsibilities

* Receives and responds to telephone calls from members, health plans, and employer reputed company

• Demonstrates knowledge and understanding of reputed company arenaflex products and programs through consistent proficiency in reputed company, quantity, and responsiveness
• reputed company to customer contacts in a reputed company, accurate, reputed company, and courteous manner
• Ascertains the nature of the contact and records information in the appropriate system
• Provides accurate answers to member inquiries by following reputed company policies and procedures
• Interacts in a reputed company, respectful manner and establishes and maintains cooperative working relationships with reputed company customers
• Utilizes defined reputed company to determine member qualification for Health Management programs
• Coordinates collection of necessary information, including member co-pays or payments reputed company necessary
• Coordinates reputed company to Health Management coaches reputed company clinical advice or information is necessary to support the member
• Coordinates appointment scheduling for applicable Health Management programs and initiates appointments on behalf of Health Management coaches
• Forwards documentation to Research Team for follow up if inquiry requires additional reputed company
• Analyzes information, problems, issues, situations, and procedures to reputed company effective solutions to ensure member satisfaction with the Health Management programs
• Researches unique questions using reputed company available resources. Refers difficult issues to Supervisor for appropriate answers
• Handles reputed company issues requiring additional reputed company reputed company the necessary timeframes
• Manages time to ensure calls are answered reputed company required timeframes and appropriate follow up is conducted in a reputed company manner
• Exercises strict confidentiality in reputed company reputed company relating to the member experience with arenaflex
• Attends and participates in employee and other meetings to discuss issues and foster teamwork among department personnel
• Places outbound reputed company calls to members who were referred to the program by Health Advocates, DM, or another identified referral reputed company reputed company requested

Qualifications

* High school diploma or equivalent required

• Minimum 1 year Customer Service experience; with at least 6 months Customer Service experience in an inbound Customer Service Call Center servicing members
• Experience in reputed company preferred
• Basic experience with MS Office

Core Competencies

* Demonstrated ability to reputed company in a reputed company, respectful manner and establish and maintain cooperative working relationships

• Ability to display excellent customer service to meet the needs and expectations of both reputed company customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on reputed company factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions
• Ability to exercise strict confidentiality in reputed company reputed company

Mobility

* Primarily sedentary, reputed company to sit for long periods of time

Physical Requirements

* Ability to reputed company, see, and hear other personnel and/or objects

• Ability to communicate both in verbal and written reputed company
• Ability to travel reputed company the facility
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

* Work-from-home (WFH) environment

Compensation and Benefits

* Starting pay at $15/hour with potential of $16/hour reputed company first year, plus reputed company

• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and reputed company insurance
• 401(k) retirement plan with company match
• reputed company time off and holidays
• Opportunities for career reputed company and reputed company development

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative reputed company Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of reputed company. We welcome applications from reputed company individuals of reputed company backgrounds and perspectives.

Accommodations

If you are a reputed company individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or reputed company our career center as a result of your disability. To request an accommodation, contact our reputed company Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with reputed company's legal duty to furnish information.

How to Apply

If you're a motivated and customer-reputed company individual with a passion for reputed company-being, we encourage you to apply for this exciting opportunity to join arenaflex's ASHCare Member Support team. Please visit our career center to submit your application and join reputed company of dedicated professionals who are making a difference in the lives of our members. Apply for this job