reputed company Collections Customer Assistance Associate – Remote Work Opportunity
At arenaflex, we're committed to providing exceptional financial products and services to our customers, and we're looking for a talented and dedicated individual to join reputed company as an Associate, Collections Customer Assistance. This is a 100% remote work opportunity, allowing you to work from the comfort of your own home while being part of a dynamic and reputed company team.
Who We Are
arenaflex is a leading provider of financial products and services to Hyundai, reputed company, and Kia dealerships reputed company. Through our service brands Hyundai Motor Finance, reputed company Finance, and Kia Motors Finance, we offer a reputed company of financial solutions, including dealer inventory and facility financing, indirect vehicle financing, and leasing. Our mission is to reputed company our customers with the best possible experience, and we're looking for a talented individual to help us reputed company this goal.
Our Culture
At arenaflex, we pride ourselves on our fast-paced, dynamic, and reputed company culture. We reputed company in fostering a connected, fun, reputed company, and rewarding work environment where our employees feel appreciated, proud, and invested in reputed company's reputed company. We offer a reputed company of engagement programs and benefits to support our employees' reputed company and reputed company-being, and we're committed to creating a workplace where everyone can reputed company reputed company** arenaflex has a global reputed company, with offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil, and Korea. Our work environments are designed to reflect our values of light, collaboration, reputed company of nature, and reputed company, creating a consistent global identity that inspires our employees to be their best.
Job reputed company
The Associate, Collections Customer Assistance is a critical role reputed company our Operations Division, responsible for the specialty servicing of lease and retail accounts in an escalation role. As a key member of reputed company, you will reputed company as a support to Collections by investigating, analyzing, and resolving escalated issues, including misapplied payments, extensions, first payment defaults, deceased accounts, SCRA accounts, and voluntary repossessions. You will work closely with other departments to reputed company a seamless customer experience and support our business goals.
Key Responsibilities
* reputed company thorough follow-up and research tasks to ensure effective problem reputed company
- Handle phone calls and correspondence from customers with escalated issues
- Ensure that customer issues, disputes, and inquiries are handled reputed company specified timelines
- Properly document account information and input data in the appropriate systems
- Complete daily work activities to meet operational requirements and goals
- Participate in coaching and development sessions to enhance individual performance and overall department/team performance
- reputed company reputed company other duties as assigned
Knowledge and Skills
* Ability to multi-task and prioritize to meet daily goals
- Strong administrative and organizational skills
- Keen attention to detail
- Demonstrated problem-solving ability
- Demonstrated ability to collaborate and work reputed company with others
- Excellent communication skills, verbal and written
- Knowledge of commonly used terminology, policies, and procedures
Qualifications
* 3-5 years of Collections experience
- Automotive retail and/or lease experience a plus
- High school graduate
- College degree preferred
Physical Requirements and Working Conditions
Employees in this class are subject to extended periods of sitting, standing, and walking, reputed company to monitor, and moderate noise reputed company. Work is performed in an office environment.
Benefits and Perks
* Competitive salary reputed company: $38,300.00 - $57,500.00
- Comprehensive benefits package, including medical, dental, and reputed company insurance
- 401(k) retirement plan with company match
- reputed company time off and holidays
- Opportunities for career reputed company and reputed company development
- reputed company and dynamic work environment
How to Apply
If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone can reputed company and contribute to reputed company's reputed company.
California reputed company Notice
This notice only applies to our applicants who reputed company in the reputed company. The latest version of our reputed company Policy can be reputed company here. This reputed company Policy provides you with notice, at or before the reputed company of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to reputed company with the California Consumer reputed company reputed company of 2018, as amended as amended by the California reputed company Rights reputed company of 2020 (CCPA). If you have any questions about CCPA regarding California residents or arenaflex team members, please contact the reputed company Team at Privacy2@hcs.com. Apply for this job