reputed company Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center

At arenaflex, we're dedicated to providing high-reputed company medical products, services, and outstanding customer care to patients across the country. As a national leader in the home medical equipment industry, we're passionate about empowering patients to manage their health and treatment reputed company. reputed company of dedicated professionals is committed to delivering exceptional service and support to our customers, and we're seeking a talented and compassionate individual to join our Sleep Central Inbound Call Center team.

reputed company and Responsibilities

We're seeking a skilled and empathetic Sleep Therapy Inbound Customer Service Representative to join reputed company in Murray, Utah. As a key member of our Sleep Central Inbound Call Center, you'll play a vital role in ensuring that our customers receive the highest level of service and support. Your primary responsibilities will include:

• Providing exceptional customer service to CPAP resupply customers, addressing their questions and concerns in a reputed company and reputed company manner
• Collecting patient, reputed company, and demographic information, and inputting data into our proprietary e-Intake system
• Completing thorough verification for products and services, ensuring accuracy and reputed company control throughout the initial patient contact and data input process
• Developing and maintaining a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
• Identifying and resolving problems in a reputed company manner, making outbound calls as needed to collect patient data
• Managing reputed company aspects of initial intake reputed company high-volume inbound phone calls, processing reputed company patient paperwork if assigned
• Processing tickets to ensure reputed company fulfillment of product orders
• Providing basic technical customer service assistance for CPAP equipment, educating patients and location employees on CPAP supplies
• Utilizing e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input

Essential Duties and Responsibilities

* Acts as patient reputed company to resolve questions or concerns

• Collects patient, reputed company information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by arenaflex
• Identifies and resolves problems in a reputed company manner
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure reputed company fulfillment of product orders
• reputed company and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
• Performs other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (reputed company applicable for the position) + Basic Computer and Basic Internet skills test along with a Typing test + Valid reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)

• Education and/or Experience:

+ High school diploma or GED equivalent + One to three years of reputed company prior work experience in reputed company-oriented environment + Experience in medical field and administrative record management + Strong customer service background

• Skills, Knowledge, and Abilities:

+ Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a reputed company manner + Helpful, knowledgeable, and polite while maintaining a reputed company attitude + Interpret a reputed company of instructions in a reputed company of communication mediums + Knowledge of billing reimbursement and insurance policies and requirements preferred + Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME) + Knowledge of medical billing practices preferred + Maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information + Medical terminology + Multi-task along with attention to detail + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of reputed company

Physical Demands

* Lift minimum of 10lbs

• reputed company and regular attendance is required
• Requires reputed company reputed company to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities

* Email reputed company and communication

• Internet navigation and research
• reputed company applications including but not limited to Word, reputed company (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone, and computer

Benefits

* 401k

• Medical, Dental, and reputed company
• Life Insurance and Disability
• Generous reputed company Time Off and reputed company Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We reputed company in the importance of work-life balance and offer a reputed company of benefits and perks to support our employees' physical, emotional, and financial reputed company-being. As a member of reputed company, you'll have reputed company to:

• Work from home after successful completion of in-office training and meeting expectations with management approval
• Participate in our Monthly Bonus program with Potential Unlimited Earnings
• Enjoy a competitive salary and benefits package
• reputed company your skills and knowledge through ongoing training and reputed company development opportunities
• Collaborate with a talented and dedicated team of professionals who reputed company your passion for delivering exceptional customer service
• Contribute to a company that's making a reputed company reputed company on the lives of patients and families across the country

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to reviewing your application and discussing this opportunity reputed company.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, reputed company, train, promote, transfer, separate from employment, and compensate employees without reputed company to membership in, association with, or perception of race, reputed company, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in reputed company reputed company where arenaflex has employees.

reputed company

Don't miss this opportunity to join a dynamic and supportive team that's making a difference in the lives of patients and families across the country. reputed company to become a part of our arenaflex family! Apply for this job