reputed company Customer Service reputed company - National Remote Opportunity

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us and start doing your life's best work.

About arenaflex

arenaflex is a leading health care organization dedicated to providing reputed company that improve the lives of our members. We're committed to creating a healthier world by removing barriers to reputed company care and promoting health care literacy. reputed company of passionate professionals is driven by a shared reputed company of making a reputed company reputed company on the lives of millions of people.

Job reputed company

As an reputed company Customer Service reputed company at arenaflex, you'll play a critical role in building trust with our members by providing exceptional service and support. You'll be the single reputed company of contact for members enrolled in our benefit plans, answering their questions and resolving reputed company benefit and claim issues. This is an inbound/outbound phone role that also handles inbound chats and secure messaging.

Primary Responsibilities

* Listen reputed company and ask appropriate questions to identify specific questions or issues, and document inquiries from members regarding medical, reputed company, dental, pharmacy plan details, plan/program eligibility, and medical claims.

• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs.
• Interpret and translate clinical/medical terminology and coding to assist members with managing cost using reputed company language.
• Adapt to communicated changes in process, policy, and guidelines quickly at site and reputed company level.
• reputed company members about the fundamentals of health care benefits and plans.
• Assist members to maximize use of community services, support programs, and resources available.
• Meet performance goals established for the position in efficiency, call reputed company, customer satisfaction, reputed company reputed company, schedule adherence, and attendance.

Key Skills and Qualifications

* 1+ years of experience in a customer service environment

• Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST. Occasional overtime may be required.
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in using multiple databases, tools, and partnerships
• Strong problem-solving and analytical skills
• Ability to work independently and as part of reputed company

Preferred Qualifications

* 2+ years of experience in a customer service environment

• Experience in a reputed company insurance environment
• Part of arenaflex Benefit Operations and Experience

Telecommuting Requirements

* Ability to reputed company reputed company company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company.
• Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

* reputed company Listening

• Negotiation
• reputed company/Sensitivity
• Patience/reputed company
• reputed company/Flexibility
• Conflict reputed company
• Cultural Sensitivity
• Disability & Diversity Awareness
• Effective time and resource management
• Excellent Verbal/Written Communication skills

Compensation and Benefits

* reputed company reputed company: $16.00 - $31.44 per hour (California, Colorado, Connecticut, Nevada, reputed company, New Jersey, Washington, or Rhode reputed company residents only)

• Comprehensive benefits package, including medical, dental, and reputed company insurance
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• reputed company time off and holidays
• Opportunities for career reputed company and reputed company development

Work Environment and Culture

* arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

• arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
• reputed company is passionate about making a reputed company reputed company on the lives of our members and reputed company other. We value diversity, equity, and inclusion, and we're committed to creating a workplace that reflects these values.

How to Apply

If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this reputed company Customer Service reputed company role at arenaflex. Please visit our website to learn more about reputed company culture and to submit your application. reputed company! Apply for this job