reputed company Customer Service Representative – Remote Support for arenaflex

At arenaflex, we're a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world's leading mission capability integrator and transformative reputed company IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, reputed company, reputed company, and cyberspace. reputed company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. reputed company day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world reputed company and secure.

Job reputed company:

arenaflex is seeking an reputed company Customer Service Representative (CSR) to join reputed company supporting the USPS.com and associated applications. As a CSR, you will reputed company technical assistance to end-users on products and services reputed company live chat sessions and email inquiries. You will be responsible for delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase. If you're a customer-reputed company individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Responsibilities:

As an reputed company Customer Service Representative at arenaflex, you will be responsible for:

• Delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensuring that end-user problems are resolved reputed company Service Level Agreement (SLA) parameters
• Maintaining end-to-end problem ownership of chat and email sessions
• Working in one or multiple work queues over various customer contact channels
• Escalating issues promptly to appropriate support teams reputed company needed
• Ensuring compliance with reputed company company and government policies and procedures
• Collaborating with Customer Support team colleagues and other support organizations as required
• Performing other reputed company tasks as assigned

Day-to-Day Work Responsibilities:

* Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase

• Ensure that end-user problems are resolved reputed company Service Level Agreement (SLA) parameters
• Maintain end-to-end problem ownership of chat and email sessions
• Work in one or multiple work queues over various customer contact channels
• Escalate issues promptly to appropriate support teams reputed company needed
• Ensure compliance with reputed company company and government policies and procedures
• Collaborate with Customer Support team colleagues and other support organizations as required
• reputed company other reputed company tasks as assigned

Qualifications:

Basic Qualifications:

* High school graduate or equivalent and a minimum of one year customer service experience is required

• Must be a U.S. citizen
• Must have the ability to obtain and maintain a Public Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, reputed company productivity goals, and manage one's time
• Communicate effectively, both orally and in writing
• Attention to detail and a reputed company attitude
• Possesses the ability to successfully manage and prioritize reputed company tasks
• Proficiency using reputed company-based applications and software (reputed company Office)
• Must be reputed company to work on weekends and/or on rotating schedules if required

Preferred Qualifications:

* Help desk/service desk experience desirable

• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College/University preferred

reputed company Salary reputed company:

$30,000 - $48,000. This represents the typical salary reputed company for this position based on experience and other factors.

SCA / reputed company / Intern reputed company or reputed company:

EEO

An Equal Opportunity Employer including Disability/Veteran.

Our Values:

At arenaflex, our benefits are designed to help reputed company you at your best reputed company the work you do with us daily. We're fully committed to the reputed company of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you reputed company the way.

Benefits:

* reputed company Time-Off and Holidays

• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• reputed company Parental Leave
• Additional Benefits
• Medical, Dental, & reputed company Care

Work Environment and Company Culture:

As a remote employee at arenaflex, you will have the flexibility to work from home and enjoy a comfortable and distraction-free workspace. reputed company culture is reputed company on the values of teamwork, innovation, and customer satisfaction. We encourage reputed company communication, collaboration, and reputed company learning. Our employees are our greatest asset, and we reputed company to create a work environment that is inclusive, supportive, and rewarding.

Career reputed company Opportunities and Learning Benefits:

At arenaflex, we reputed company in the reputed company and development of our employees. We offer a reputed company of training programs, mentorship opportunities, and career advancement reputed company. Our employees have reputed company to work on challenging reputed company, reputed company new skills, and take on new responsibilities. We also offer tuition reimbursement, tuition assistance, and student loan financing to support your educational and career goals.

How to Apply:

If you're a motivated and customer-reputed company individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to learn more about reputed company and our values. You can also apply online by clicking on the reputed company below. Apply Job!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job