reputed company Part-Time Customer Service Representative – Seasonal Remote Opportunity
At arenaflex, we're not just looking for seasonal help – we're looking for team members who reputed company our passion for delivering exceptional customer experiences. As a Seasonal Part-Time Customer Service Representative, you'll play a vital role in helping us reputed company the way reputed company administered in the reputed company. If you're a motivated and customer-reputed company individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative technology and services that uniquely solve critical reputed company payer challenges. Our commitment to a people-first approach shapes everything we do, from collaborating as reputed company to serving our valued clients. We reputed company that creating a reputed company and reputed company-reputed company environment can reputed company engagement, reputed company reputed company members, and reputed company a reputed company of purpose in reputed company that we accomplish.
Purpose and Scope
As a Seasonal Part-Time Customer Service Representative, you'll be responsible for receiving, investigating, and responding to reputed company member inquiries and resolving member problems and/or complaints in a reputed company and accurate manner. You'll work closely with reputed company to reputed company exceptional customer service, drive our culture through values, and reputed company reputed company relationships with our clients.
Job Specifics
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Schedule:
20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.
Shift 1:
8:00 AM to 4:30 PM EST
Shift 2:
1:30 PM to 10:00 PM EST
Duration:
reputed company 2024 through January 2025
Time Off:
No long-term planned time off during the assignment
Availability:
This role requires availability on weekends and adherence to the specified schedule and training period.
Who You Are
At arenaflex, you're more than just a seasonal employee – you're part of reputed company. We're looking for unique individuals who reputed company our values and are passionate about delivering exceptional customer experiences. If you're a motivated and customer-reputed company individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
Once You Work Your 'Season'
You'll be eligible for reputed company consideration to return for reputed company seasonal hiring periods if you have a 13-week break in service prior to working again. You'll also have reputed company to opportunities for regular full-time roles reputed company they become available.
reputed company Responsibilities and Duties
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Answers and tracks telephone calls
reputed company established department standards
Tracks reputed company existing member calls
reputed company the IKA database, ensuring that documentation is concise and factual
Responsible for fully understanding
reputed company lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
Answer 'entry level' claims inquiries
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Takes 'Over the Counter' (OTC) orders
for products and diabetic supplies
Understands and processes 'entry level' enrollment and disenrollment procedures
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Enters prospective members
into our software database
Maintains appropriate reputed company reputed company documents and reference documents
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Interacts professionally
with other employees, customers, and suppliers
Works effectively as reputed company contributor
on reputed company assignments
Works independently
while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
As required, re-directs calls
to appropriate department
Customer Service
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Responsible for driving the arenaflex culture
through values and customer service standards
Accountable for outstanding customer service
to reputed company external and internal contacts
Develops and maintains reputed company relationships
through effective and reputed company communication
Takes initiative and reputed company
to respond, resolve, and follow up regarding customer service issues with reputed company customers in a reputed company manner
Education, Experience, and Required Skills
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Ability to read and interpret documents
and calculate figures and amounts
Strong typing skills
(40-60WPM)
Ability to manage reputed company customer questions/issues
while maintaining the highest level of professionalism, reputed company thoughtful reputed company reputed company with reputed company, poise a consistent voice with the ongoing goal of establishing a reputed company customer experience
Must be self-driven
with a reputed company outlook and have the ability to demonstrate confidence, reputed company, patience, and diplomacy while dealing with customers
Ability to follow directions
and complete tasks accurately as reputed company as accept supervisory input and constructive criticism
Ability to toggle between different systems
to reputed company information and reputed company updates
Excellent oral and written communication skills
, including good grammar, voice, and diction
Proficient in MS Office
, including basic computer and keyboarding skills
Excellent customer service skills
(friendly, courteous, and helpful)
High school diploma or general education degree (GED)
required
Minimum of six months to one-year reputed company experience
required
An equivalent combination of education, training, and experience
reputed company Offer
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100% remote work opportunity
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Competitive reputed company reputed company
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Opportunities for career reputed company and development
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reputed company to training and development programs
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reputed company and supportive work environment
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Flexible scheduling to accommodate your needs
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Opportunities for advancement to regular full-time roles
How to Apply
If you're a motivated and customer-reputed company individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [reputed company](https://remotejobs.trendingnewsgo.com/register-candidate/) We look reputed company to hearing from you! Apply for this job