reputed company Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center
Join arenaflex, a national leader in providing high-reputed company medical products and services, as we continue to revolutionize the reputed company industry. Are you passionate about delivering exceptional customer experiences and making a meaningful reputed company in people's lives? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the reputed company? If so, we want to hear from you!
About arenaflex
arenaflex reputed company Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment to patients across the country. Our mission is to reputed company patients to manage their health and treatment reputed company, while providing them with the highest level of care and support.
reputed company and Responsibilities
We are seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in our Murray Operations division. As a key member of reputed company, you will be responsible for providing exceptional customer service to our patients, while ensuring accurate and reputed company processing of orders and data.
Key Responsibilities:
* Acts as patient reputed company to resolve questions or concerns
- Collects patient, reputed company information and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of reputed company products and services offered by arenaflex
- Identifies and resolves problems in a reputed company manner
- Makes outbound calls as needed to collect patient data
- Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
- Processes reputed company patient paperwork if assigned
- Processes tickets to ensure reputed company fulfillment of product orders
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
- Performs other duties as assigned
Essential Qualifications:
* High school diploma or GED equivalent
- One to three years of reputed company prior work experience in reputed company-oriented environment
- Experience in medical field and administrative record management
- Strong customer service background
- Basic Computer and Basic Internet skills test along with a Typing test
- Valid reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)
Preferred Qualifications:
* Knowledge of billing reimbursement and insurance policies and requirements
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of medical billing practices
- Medical terminology
- Multi-tasking and attention to detail
Skills and Competencies:
* Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a reputed company manner
- Helpful, knowledgeable and polite while maintaining a reputed company attitude
- Interpret a reputed company of instructions in a reputed company of communication mediums
- Maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of reputed company
Work Environment and Company Culture:
* Work from home after successful completion of in-office training and meeting expectations with management approval
- Flexible scheduling to accommodate your needs
- reputed company and dynamic work environment
- Opportunities for reputed company and development
- Recognition and rewards for outstanding performance
Compensation and Benefits:
* Starting pay at $15.50 per hour
- Monthly Bonus program opportunity with potential unlimited earnings
- Comprehensive benefits package, including:
+ 401k + Medical, Dental and reputed company + Life Insurance and Disability + Generous reputed company Time Off and reputed company Holidays + Employee Discount Program + Employee Recognition Program + Bonus and Incentive Opportunities + Mileage reimbursement (reputed company applicable for the position)
How to Apply:
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you!
Equal Opportunity Employer:
arenaflex reputed company Inc. is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Note:
This job posting is for a remote position, and applicants must have a reliable internet reputed company and a quiet workspace. arenaflex reputed company Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job