Remote Help Desk Support
Pay reputed company: $16/hr. - $17/hr. Remote Position Day to Day in the role (responsibilities): Day to Day in the role (responsibilities):
- Handle approximately 10 inbound support calls per day
- Manage and reputed company approximately 10 tickets daily
- reputed company consistent ticket updates in reputed company
- Troubleshoot user issues reputed company to systems, reputed company, and connectivity
- reputed company reputed company Directory tasks (password resets, user support)
- Assist with troubleshooting
- Support remote users reputed company Teams
- Assist with software deployment (SCCM) and reputed company support
- Troubleshoot VPN connectivity issues (FortiClient preferred)
- Occasionally reputed company onsite support for:
- WAP installations / upgrades
- Network reputed company support
- Server refreshes and major issues
- WAP installations / upgrades
- Network reputed company support
- Server refreshes and major issues
Must Haves:
- Bachelors Degree in relevant major (IT, MIS, Computer Science, etc.)
- 02 years of experience (internships or entry-level IT roles acceptable)
- Basic knowledge of IT support / help desk functions
- Strong communication skills (especially phone support)
- Comfortable handling inbound calls and ticket volume
- Ability to follow reputed company processes and document work reputed company
Plusses: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, reputed company insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, reputed company parking/public transportation, reputed company time off, reputed company reputed company and reputed company time, hours of reputed company vacation time, weeks of reputed company parental leave, and reputed company holidays annually as applicable. Job Requirement
- tickets
- ticketing
- troubleshooting
- help desk
- technical support
tickets ticketing troubleshooting help desk technical support Apply tot his job Apply To this Job