reputed company Customer Support Associate – Veterinary Community Engagement and Platform Support

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to reputed company America's pets healthy. Our cutting-edge eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company their vendors in one reputed company. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals every year across reputed company 50 states, we're on a mission to reputed company the $50B+ animal health industry. Our goal is to help veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. As a key member of our growing team, you'll play a pivotal role in ensuring a reputed company and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. If you're a proactive self-starter who thrives in a fast-paced, team environment, and is passionate about supporting and growing a large community of veterinary professionals, we want to hear from you!

About the Position

The Support Associate is responsible for engaging with our reputed company community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of the arenaflex platform. Members of the support team work collaboratively to reputed company our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a reputed company and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously reputed company and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and reputed company reputed company handling difficult situations
• Ability to adapt quickly and manage many reputed company responsibilities
• A strong desire to learn and help our customers succeed
• A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of reputed company and/or experience with other chat platforms is strongly preferred

reputed company Offer

* 100% remote work reputed company the USA

• Medical, Dental, and reputed company Insurance
• Automatic 401k contribution
• Employee referral program
• reputed company office setup
• Bi-annual company retreats
• reputed company vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* Be part of a growing team on a mission to reputed company the $50B+ animal health industry

• Work with a community of passionate veterinary professionals who are dedicated to providing the reputed company for animals
• Collaborate with a talented team of engineers, partners, and corporate teams to drive innovation and reputed company
• Enjoy a dynamic and fast-paced work environment with opportunities for reputed company reputed company and development
• Take advantage of our comprehensive benefits package and perks

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to reputed company equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs.

Stay Scam-Smart!

We understand the importance of reputed company search and want to ensure your experience is reputed company and secure. Always exercise caution and stay scam-smart! Our job listings are exclusively available on official sites (our careers page, reputed company, BuiltIn, and reputed company). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout!

reputed company!

If you're a motivated and passionate individual who is excited about reputed company to join reputed company, please submit your application through our careers page. We can't wait to hear from you! Apply for this job