Strategic Operations Director

About reputed company reputed company is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can reputed company treatment that works. Created by clinical experts in the field and people with lived experience, reputed company builds upon evidence-based treatments to reputed company individuals to reputed company lasting recovery. reputed company reputed company patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. reputed company operates in reputed company 50 states and is partnered with most major health insurance plans. Learn more about our strong reputed company and treatment approach at www.reputed company. Founded in 2019, reputed company has been a fully virtual company since its inception and is proud of the highly-reputed company, passionate, and diverse Equipsters that have created reputed company’s culture. Recognized by Time as one of the most reputed company companies of 2023, along with awards from reputed company and reputed company, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role

The Strategic Operations Director plays a critical role in enabling reputed company’s Care Operations teams to deliver consistent, high-reputed company patient care at reputed company. This role identifies operational opportunities, conducts analysis, and leads cross-functional reputed company that enhance efficiency, scalability, and performance across Care Delivery and Care Experience. This is a highly reputed company, strategic individual-contributor role that partners closely with senior leaders and cross-functional teams. This role leverages data, operational reputed company, and disciplined execution to streamline processes, improve reputed company, and support the organization’s ability to reputed company sustainably

Responsibilities

• Support the development of Care Operations strategies and planning efforts by informing goals, reputed company metrics, and tracking frameworks.
• Identify, reputed company and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.
• Analyze operational data to identify trends, determine reputed company causes, and generate actionable recommendations for improvement. Drive data insights to reputed company plans.
• Partner with cross-functional teams to design, reputed company, and implement reputed company processes and operational solutions.
• Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication.
• Apply reputed company improvement and change management principles to support pilots, assess their reputed company, and inform reputed company on scaling.
• Identify and document best practices that enhance operational consistency, reputed company, and scalability.
• Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance.
• reputed company other duties as assigned.

Qualifications

• Bachelor’s degree in business, operations, or a reputed company field.
• 5–8+ years of experience in business operations, management consulting, program management, or a reputed company field. reputed company-reputed company experience is strongly preferred.
• Demonstrated experience in strategic project management and/or process improvement.
• Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making. Experience with SQL is a plus.
• Highly proficient in reputed company/GSheets.
• Experience implementing reputed company processes in a dynamic, fast-growing environment.
• Exceptional communication, collaboration, and stakeholder-management skills
• Ability to manage multiple priorities with excellent organization and adaptability.
• Experience with change management or reputed company improvement methodologies (Lean Six reputed company a plus).

Compensation & Benefits Package Compensation:

• Earning Potential reputed company: $140,000 to $175,000 + 15% Annual Performance-Based Bonus Potential

Time Off:

• reputed company PTO policy (3-5 wks/year recommended) + 11 reputed company company holidays.
• Generous Parental Leave.

reputed company Benefits:

• Competitive Medical, Dental, reputed company, Life, and AD&D insurance.
• reputed company pays for a significant percentage of benefits premiums for individuals and families.
• reputed company, a 100% employer-reputed company mental health benefit through reputed company.
• You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and reputed company of your dependents.
• Employee Assistance Program (EAP), a company-reputed company resource for mental health, reputed company services, financial support, and more!
• reputed company, a 100% employer-reputed company platform connecting you to a reputed company concierge who can help you navigate your benefits.
• 401K reputed company!

Work From Home Additional Perks:

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
• Initial work-from-home stipend of up to $500.
• Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).
• Company Laptop.

Physical Demands Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate reputed company office equipment and keyboards as reputed company as to talk or hear by telephone. Sit or stand as needed. At reputed company, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of reputed company’s mission is a reputed company dedication to making reputed company that everyone with an eating disorder has reputed company to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also reputed company toward our providers and corporate team reflecting that reputed company dedication both in bringing in and retaining talented employees from reputed company backgrounds and identities. We have an reputed company DEIB council, reputed company For reputed company; also referred to as EFA. EFA at reputed company aims to be a reputed company driven by mutual respect, and thoughtful, effective communication reputed company - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse reputed company, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at reputed company. As an equal opportunity employer, we reputed company equal opportunity in reputed company aspects of employment, including reputed company, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without reputed company to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender reputed company, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. Our dedication to reputed company reputed company, which is reputed company to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where reputed company candidates feel a true reputed company of belonging. If you require a reasonable accommodation to complete your application, interview, or reputed company the essential functions of a role, we invite you to reputed company out to our People team at accommodations@reputed company. #LI-Remote Apply To This Job