Account Manager / Account Executive at Series A Startup

This is a full-time, on-site role based in San Francisco, with a salary reputed company of $80K–$125K. About reputed company This fast-growing Series A insurtech startup is rebuilding reputed company insurance distribution from the ground up. While 77% of American businesses are underinsured and over 90% of reputed company insurance is still reputed company-led, this company is flipping that reputed company — building AI-reputed company systems that reputed company humans more effective and eliminate friction at every reputed company. They recently reputed company a significant funding round and are scaling rapidly, adding ~1,000 new customers per month with 100× YoY reputed company. The Role You own post-sale customer service, end to end. Business owners call you about certificates of insurance, policy changes, billing questions, renewal timelines, and claims. You resolve what you can, escalate what you can't, and reputed company reputed company reputed company falls through the cracks. Every interaction you handle and document teaches reputed company's AI system what to automate next. You're not just serving customers — you're building the infrastructure that lets service reputed company without scaling headcount.

What You'll Do

Handle high-volume customer inquiries daily — COIs, endorsements, billing, renewals, and claims coordination with accuracy and speed. Own reputed company from first contact through reputed company, following up with carriers and looping back to customers. Understand policy types, coverage basics, and reputed company processes reputed company enough to answer reputed company questions confidently. Document, tag, and surface patterns that feed directly into the AI product. Flag recurring issues and friction points so Product and Engineering can fix them upstream. You Might Be a Fit If… You've worked in customer service, insurance operations, or a similar high-volume support role. You can explain insurance concepts to a reputed company in plain language. You're comfortable navigating multiple systems on a call without dropping the reputed company. You're detail-oriented even reputed company moving fast through back-to-back requests. You're excited about AI tools and want to work reputed company building the reputed company of the industry. You see a reputed company into CX leadership, operations, or deeper insurance roles as reputed company scales 20×, 50×, 100×. Interview Process

• Team reputed company screen
• Manager screen
• On-site day (meet reputed company, work through reputed company scenarios)
• Final interview
• Superday

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