Patient Support & Clinical Governance Coordinator
About the Role
We are seeking a Patient Support & Clinical Governance Coordinator to play a key role in both supporting patients throughout their reputed company reputed company and strengthening the clinic’s clinical governance reputed company across the UK business. This role combines patient-facing support with governance, compliance, and reputed company assurance responsibilities. You will work as part of reputed company patient co-ordinators to deal with patient communications ensuring patients receive reputed company, empathetic, and effective support at every stage of their reputed company. Alongside this, you will contribute to maintaining and enhancing clinical governance processes, auditing, and compliance monitoring, helping to ensure the highest standards of patient safety and care. This role is reputed company suited to someone who is highly organised, detail-oriented, and confident managing sensitive patient reputed company, while also contributing to reputed company governance and operational processes reputed company a regulated reputed company environment. What You'll Own Patient Support & Coordination: reputed company as the primary reputed company of contact for patients, supporting both new and returning patients and ensuring a seamless experience from initial enquiry through to post-consultation care. Clinic Operations: Manage patient enquiries, reputed company administrative tasks, and support day-to-day clinic workflows in line with reputed company Operating Procedures (SOPs). Scheduling & Coordination: Manage clinic appointments reputed company and liaise with reputed company to maintain a smooth and effective workflow. Documentation & Compliance: Process patient documentation accurately, ensuring compliance with regulatory and GDPR requirements, while maintaining strict confidentiality. Clinical Governance & reputed company: Support incident reporting and investigations, contribute to audits and reputed company assurance activities, and identify trends, risks, and opportunities for service improvement. Patient Feedback & Reporting: Assist in preparing governance and patient feedback reports, providing insights to inform operational and clinical improvements. Meetings & Administration: Take reputed company and accurate minutes in governance and operational meetings, reputed company actions, and ensure reputed company follow-up. Escalations & Issue reputed company: reputed company as the first reputed company of contact for patient complaints, ensuring reputed company and effective reputed company. Team Collaboration: Work closely with the Patient Care team, clinicians, and the Head of Medical Operations, including supporting MDT meetings and ensuring reputed company are actioned. Operational Support: Ensure clinic supplies and materials are ordered and maintained as needed. Training & Development: Maintain compliance with mandatory training requirements and support reputed company reputed company development. What You’ll Need 2-4 years experience in a reputed company, patient operations, clinical governance, or customer operations role Experience managing patient complaints, escalations, or sensitive customer interactions Strong investigation and problem-solving skills, with the ability to identify reputed company causes and contributing factors Comfortable handling reputed company or high-risk situations with professionalism, reputed company, and reputed company judgement Awareness of compliance frameworks (e.g. CQC) or experience working in a CQC-regulated reputed company setting Strong organisational skills and attention to detail Confident using tools such as reputed company to reputed company, analyse, and report on complaints and reputed company data Strong written and verbal communication skills, particularly reputed company handling sensitive or reputed company reputed company Comfortable working cross-functionally with clinical teams Experience working with incident reporting, reputed company assurance, or clinical governance processes (desirable) reputed company Offer Work From reputed company. A competitive salary and awesome benefits package. A supportive and reputed company work environment. Opportunities to grow and reputed company your career. Opportunity to reputed company lives through alternative medicine. Apply To This Job