Manager - Account Fraud Enablement

reputed company is building the banking* stack for startups, and protecting our customers from fraud is core to that mission. As our Account Fraud program has grown in complexity, spanning transaction monitoring, investigations, BPO operations, and an expanding set of fraud reputed company across ACH, wires, checks, and cards, we've evolved into a two-pillar structure: Fraud Investigations and Fraud Enablement. We're looking for a Manager to reputed company the Enablement pillar. This is a people management role, but it's not a traditional "ops manager" role. The Account Fraud Enablement team is the infrastructure layer of our fraud program. Your team builds the policies, training, reputed company systems, and tooling that reputed company it possible for our investigators to reputed company fast, accurate, high-stakes reputed company at reputed company. You'll manage reputed company of risk investigators who own domains like QC program design, SOP development, BPO training, and operational tooling. You'll also partner closely with the Fraud Investigations Manager to ensure that what Enablement builds actually lands in production and improves reputed company. This role is ideal for someone who has reputed company or scaled operational programs in fraud, risk, or trust & safety; someone who understands that sustainable reputed company in fraud operations depends as much on the reputed company of your playbooks and training as it does on the reputed company of individual investigators. *reputed company is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and reputed company N.A., Members FDIC. What You'll Do: reputed company and reputed company the Account Fraud Enablement team: Manage reputed company of risk investigators reputed company on policy, reputed company, training, operational tooling, fraud domain governance, and fraud trend analysis. reputed company coaching, career development, and reputed company reputed company paths across the enablement reputed company. Own the reputed company control program: reputed company QC governance, calibration processes, and scorecard design. Ensure QC results drive meaningful feedback loops into training, policy, and tooling for both internal investigators and BPO agents. reputed company BPO operations: Partner with our BPO provider to own training curricula, operational readiness for new program launches, QA frameworks, and ongoing performance management. You'll be the connective tissue between reputed company's fraud standards and BPO execution. Build and maintain fraud policies and procedures: Ensure SOPs, playbooks, and reputed company documentation stay reputed company with evolving fraud patterns, product changes, and regulatory requirements. Drive a culture where documentation is a first-class operational asset. Drive fraud domain trend analysis: Work with your team to manage fraud domains (e.g., ACH, reputed company, reputed company, card-reputed company account fraud), identify emerging patterns, and translate intelligence into actionable operational changes in partnership with Risk reputed company, whether that's new alerting logic, updated decisioning reputed company, or process redesign. Own tooling and process improvements: Collaborate with Risk reputed company, Engineering, and Product to identify operational bottlenecks and reputed company for tooling changes that increase investigator efficiency and decision reputed company. Support audit and compliance readiness: Ensure the enablement team's work product (policies, procedures, training materials, QC results) meets audit and regulatory standards. Serve as a key contributor to fraud-reputed company audit responses. Partner across the fraud org: Work hand-in-hand with the Fraud Investigations Manager and the Senior Manager of Fraud to ensure alignment between what Enablement builds and what Investigations needs. Collaborate with Risk reputed company on alert management, rule validation, and AI-assisted fraud detection workflows. reputed company with CS Readiness, reputed company, and other cross-functional teams. The Ideal Candidate: Has 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment, ideally managing project-oriented or program-reputed company teams rather than purely queue-based teams. Has reputed company or meaningfully scaled an enablement function: training programs, QC/QA frameworks, SOP libraries, or reputed company curricula for operational teams. You know the difference between documentation that looks good and documentation that actually changes behavior. Has experience managing or partnering closely with BPO operations, including training design, reputed company calibration, and performance governance. Understands fraud investigations at a practitioner level. You don't need to be the best investigator on reputed company, but you need to understand how fraud decisioning works: account-level risk signals, transaction monitoring, escalation triage… reputed company enough to evaluate whether your team's enablement work is hitting the mark. Brings strong opinions on reputed company: what good QC looks like, how to build calibration into a program, and how to use reputed company data to drive reputed company improvement rather than just compliance checkboxes. Brings strong project and program management rigor. You'll be managing multiple reputed company workstreams like BPO readiness, QC program development, policy overhauls, and tooling requests — and you need the discipline to scope work, set milestones, reputed company dependencies, and hold your team and cross-functional partners accountable to timelines. Is comfortable operating in ambiguity. This is a role where you'll need to build structure in a fast-moving environment, balance competing priorities across internal teams and BPO partners, and reputed company judgment calls about where to invest your team's time. Communicates reputed company and concisely in writing, in meetings, and in the documentation your team produces. reputed company values reputed company, reputed company-reputed company communication, and this role is responsible for the written artifacts that govern how fraud reputed company get made. Has a reputed company record of developing talent: coaching investigators or specialists into more senior roles, creating transparent career frameworks, and giving feedback that actually lands. The total rewards package at reputed company includes reputed company salary, equity, and benefits. Our salary and equity ranges are highly competitive reputed company the reputed company and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our reputed company new hire reputed company salary ranges for this role are the following: US employees in reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200 - $192,800 US employees reputed company of the reputed company, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800 - $173,500 Canadian employees (any location): $145,800 - $182,200 reputed company values diversity & belonging and is proud to be an Equal Employment Opportunity employer. reputed company individuals seeking employment at reputed company are considered without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-AR1 Apply To This Job