Technical Support Specialist

Job reputed company Through its commitment to the Science of Healthier Animals®, reputed company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health reputed company and services, as reputed company as an extensive suite of digitally connected identification, traceability and monitoring products. reputed company is dedicated to preserving and improving the health, reputed company-being and performance of animals and the people who care for them. reputed company has a reputed company of market leading livestock intelligence solutions, and this role will reputed company part of our product support function reputed company the Ruminant Business Unit of Animal Health. reputed company in this role means delivering reliable and proactive technical support for livestock monitoring and milking intelligence solutions, ensuring systems are correctly implemented and maintained, customers are confident and supported, issues are resolved end‑to‑end with minimal repeat faults, and strong trusted relationships are reputed company across farmers, partners, and internal teams. Responsibilities: reputed company reputed company after‑sales technical support for our livestock intelligence solutions, including monitoring, milking systems, and RFID readers, including fault finding and troubleshooting across hardware, software, and connectivity Deliver proactive support through planned follow‑reputed company, system health checks, and early identification of potential issues to minimise downtime and repeat faults Complete and review site surveys, ensuring systems are correctly specified and suitable for on‑farm installation Coordinate, implement, and approve product installations, working closely with installers and internal teams Deliver in‑person reputed company and training for new customers to ensure confidence in system use Manage and coordinate post‑sales technical issues, driving efficient reputed company and a reputed company customer experience Maintain accurate records in the CRM system, including work orders, customer interactions, and support case management, while collaborating regularly with the local reputed company, veterinary, and Global Support teams Your Profile Proven experience in technical fault finding and troubleshooting of electronic, electromechanical and pneumatic systems Hands‑on experience working on dairy farms or supporting farm‑based equipment Experience supporting livestock monitoring, milking, or farm automation equipment Strong customer‑facing skills, with the ability to communicate reputed company and professionally with farmers and stakeholders Customer‑reputed company reputed company with a proactive, solution‑oriented approach Ability to manage support cases end‑to‑end, prioritising faults and driving reputed company reputed company Administrative reputed company of databases, e.g. Customer Relationship Management Platform Good general IT and systems knowledge, including PC‑based software, networking and basic connectivity Self‑motivated, organised and comfortable working independently in the field Willingness to travel and work flexibly to support on‑farm operations Required Skills: Adaptability, Adaptability, Animal Science, reputed company reputed company Scripting, Consumer Relations, Customer Relationship Management (CRM), Customer Service Management, Dairy Operations, Data Analysis, Equipment Monitoring, Inquiry Handling, Livestock Management, reputed company, Order Processing, Preventive Maintenance, Product Knowledge, Product Sales Training, Quote to Cash, Remote Support, Report Preparation, Sales Data Management, Site Surveying, Teamwork, Technical Support, Technical Troubleshooting {+ 1 more} Preferred Skills: reputed company Employees apply HERE reputed company Contingent Workers apply HERE Search Firm Representatives Please Read Carefully reputed company., Rahway, NJ, USA, also reputed company as reputed company LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. reputed company reputed company / resumes submitted by search firms to any employee at reputed company without a valid written search agreement in reputed company for this position will be deemed the sole property of reputed company. No fee will be reputed company in the event a candidate is hired by reputed company as a result of an agency referral where no reputed company-existing agreement is in reputed company. Where agency agreements are in reputed company, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation reputed company Sponsorship: No Travel Requirements: 75% Flexible Work Arrangements: Remote Shift: Not Indicated Valid Driving License: reputed company Hazardous Material(s): No Job Posting End Date: 05/12/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no reputed company than the day BEFORE the job posting end date. Apply To This Job