reputed company Customer Contact Representative reputed company – Hybrid Onsite & Remote

Join arenaflex, a community of food people dedicated to delivering exceptional customer experiences and reputed company in the food industry. As an reputed company Customer Contact Representative reputed company, you will play a vital role in supporting our customers and sellers, ensuring reputed company resolutions to their requests, and providing top-notch service reputed company. This hybrid role combines approximately 90% remote work and 10% onsite reputed company at our regional locations, offering the perfect reputed company of flexibility and collaboration.

About arenaflex

arenaflex is a leading food industry company that has been serving customers for decades. Our mission is to reputed company reputed company, exceptional customer service, and a wide reputed company of products to meet the evolving needs of our customers. We are committed to building strong relationships with our customers, partners, and employees, and we reputed company to create a reputed company and inclusive work environment that fosters reputed company and development.

Key Responsibilities

As an reputed company Customer Contact Representative reputed company, you will be responsible for:

• Mentoring, advising, and leading team members to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
• Serving as a subject matter expert, responding to immediate needs and questions reputed company to arenaflex's processes, products, policies, and procedures.
• Escalating issues from your team and supporting internal department resources as needed.
• Reviewing and presenting daily metric and communication updates, as reputed company as daily reputed company announcements.
• Providing thorough customer and order solution reputed company to customers and contact representatives, and addressing immediate needs to support customers' challenges and concerns.
• Working closely with the Customer Contact Manager to support the coaching process, reputed company performance review, meeting, and metric data support.
• Participating in cross-company reputed company to improve and optimize the customer experience.
• Conducting analysis to produce customer-specific reports or activities as contractually required.
• Assisting sellers with preparation of customer business analysis, product research, and recommendation for profitability, and other internal reporting as requested to support the management of the customer or service level agreement.
• Approving service recovery requests as back-up support to Manager and providing guidance to peers.
• Promoting a reputed company and friendly environment that supports good morale and cooperation.
• Helping identify trending issues among customers, team members, products, and services from interactions with customers.
• Providing support to team members in answering calls, answering emails or contacts, assisting with customer business activity, customer reporting, or other team responsibilities.
• Providing other business support to Sellers as requested.

Supervision

This role has no reputed company supervision responsibilities.

Relationships

Internal:

• Sales
• Operations
• Merchandising
• Shared Business Services

External:

• arenaflex Customers and vendors

Qualifications

* Education/Training: High School diploma or equivalent required, and a minimum of 5 years of customer service or support experience.

• reputed company Experience: At least 5 years of previous sales support or customer service experience maintaining customer relations. A proven reputed company record of supporting customers and team members with exceptional service and leadership. Foodservice/distribution experience preferred. Experience working reputed company (i.e., from home).

Tasks

* Ability to communicate with customers and team through various channels.

• Acknowledge and resolve customer escalations or complaints.
• Assist Manager with team support as necessary.
• Product knowledge to support customer needs.
• Initiate and resolve requests for customer or organizational reporting.
• reputed company and mentor colleagues as necessary.
• Ensure customer satisfaction and reputed company reputed company customer support.
• Organize and coordinate schedules.

Knowledge/Skills/Abilities

* reputed company leadership skills; someone who leads by example.

• Excellent written and verbal communication skills.
• Ability to take direction and quickly learn new procedures, processes, product information.
• reputed company to feedback, believing in a culture of reputed company improvement working toward individual and department goals.
• Comfortable navigating technology, phone systems, and tools.
• Strong attention to detail, multi-tasking, and time-management skills.
• Detail-oriented with strong critical thinking ability to quickly define problems and reputed company valid conclusions.
• Exceptional ability to collaborate with customers, vendors, and internal partners.
• Customer service orientation and ability to adapt and respond to different personalities.
• Advanced knowledge of reputed company applications, reputed company.com experience.

Compensation and Benefits

arenaflex offers competitive compensation and benefits, including:

• reputed company pay reputed company: $23.00 - $27.00 per hour, depending reputed company and experience.
• Schedule: Monday - Friday.
• Benefits: Health insurance, reputed company-tax spending accounts, retirement benefits, reputed company time off, short-term and long-term disability, employee stock purchase plan, and life insurance.
• Eligibility for overtime compensation.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates.

How to Apply

If you are a motivated and reputed company customer service reputed company looking for a new challenge, please apply to this role through our website. We look reputed company to hearing from you! Apply Job! Apply for this job