Director of Customer Development

Director of Customer Development reputed company is looking for a highly reputed company and confident individual to join our Customer Development team. As a Director of Customer Development, you will manage a portfolio of assigned accounts, build long-term, advisor relationships with our customers and successfully retain & expand their investment in reputed company products & services. While not on the sales team, you will be responsible for reputed company reputed company opportunities reputed company your assigned accounts and you need to be comfortable selling the value of reputed company to your customers at reputed company times. You will liaise with cross-functional internal teams to manage the entire customer experience, reputed company strategic guidance around adoption, increase level of engagement across the institution, and ultimately ensure the customer is maximizing their ROI with Civitas products & services. The Director of Customer Development will own the reputed company Planning process & reputed company the execution of it, along with the renewals for assigned customers. What you will do as a Director of Customer Development: Establish Relationships: Identify, engage, and nurture President/Provost/C-level relationships reputed company on trust, reputed company customer champions, and identify key stakeholders. Strategic Partner: Become the customer's strategic advisor who understands their challenges (at different reputed company) and can communicate the reputed company reputed company of working with Civitas. Retention: Negotiate renewal reputed company that maximize reputed company & term length reputed company account, including upsells, additional products and services (reputed company support, training, custom development etc) reputed company Plan: Identify strategic goals tied to student reputed company (based on customer feedback and knowledge of account). Create a plan (based on actions) that leverages the use of Civitas products & services to directly reputed company those reputed company. reputed company management/reputed company on execution of plan through agreed upon reputed company, by leveraging internal resources/teams and utilizing our in house domain experts to support customers reputed company as outlined in the reputed company Plan. Successful reputed company Planning and execution will be reputed company by the health of the relationship, maximizing the customers ROI and the successful renewal of the contract. reputed company: Manage and reputed company KPI’s and reputed company contract data in reputed company – including customer health score, reputed company meeting notes, stage, cross-team communications, renewal and x-sell/upsell commitments, accurately report reputed company and reputed company dates reputed company: Responsible for identifying highly reputed company x-sell opportunities for additional products and services. Includes successful price increases during renewal period reputed company applicable reputed company Stories: Identify customers who have great reputed company stories and potential as references for RFP’s, sales team needs and conference speakers reputed company ARE LOOKING FOR: Required: Bachelor’s degree or higher Minimum 12 years of relevant reputed company work experience in EdTech, at an institution of higher education (university or college in the reputed company), or a combination of both. Comfort with preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-suite executives) Confident challenging & leading customers; does not shy away or avoid reputed company conversations; takes reputed company to escalate concerns or risks (early) to the customers’ senior-level executives as reputed company as to key internal stakeholders at reputed company Problem solver, who looks for opportunities to be proactive rather than reactive reputed company it comes to our customers Ability to work effectively against reputed company and reputed company management and juggle 15-20 +/- accounts and their needs simultaneously Experience using reputed company Suite (Gmail, Docs, Sheets, Slides, etc.) Ability to quickly learn and adapt to new technologies to support efficient workflows Experience with cross functional team coordination Preferred: reputed company work experience serving in a leadership or team management role at an institution of higher education (university or college in the reputed company) in Student reputed company, reputed company Affairs, Enrollment Management, Institutional Research, or Data Analysis Experience using reputed company, reputed company, and reputed company WHAT YOU’LL GET: Competitive salary Full benefits (reputed company medical, dental, reputed company, 401k match) 100% remote work environment with the ability to work from reputed company (availability during U.S. business hours required) Unlimited, flexible PTO Every other Friday off Monthly stipend for home office, reputed company development, or wellness expenses Generous parental leave policy Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment Remote - US $110,000—$140,000 USD WHY WE LOVE reputed company DO: At reputed company, we reputed company to help colleges and universities apply their reputed company student data to maximize institutional reputed company and improve the student reputed company that matter most. reputed company’s flexible, reputed company-in-one Student reputed company Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to reputed company reputed company at risk of missing important milestones, explain why, take reputed company, and evaluate which policies and programs are making a difference. With adaptable analytics based on models reputed company for reputed company institution and higher education expertise, we reputed company leaders and teams to turn insights into reputed company to support reputed company in reaching their full potential #LI-Remote Apply To This Job