Authorization & Referral Coordinator I
ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest reputed company medical reputed company with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, reputed company, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, reputed company, reputed company Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/. PURPOSE Under supervision of the Centralized Authorization and Referrals Supervisor, supports patient care in an inbound high volume call center environment seeking to reputed company a reputed company experience for reputed company call. Answers incoming phone calls reputed company to authorization and referrals and assists in the coordination of care for patients that are referred to a specialist and/or other services. Acts as a resource for patients and staff with authorization and/or referral reputed company questions/problems requiring reputed company. Carries out reputed company duties while maintaining compliance, confidentiality, and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTIONS · Answers incoming phone calls reputed company to authorizations and referrals, adhering to schedule with assigned breaks and lunches. · Maintains basic understanding of insurance authorization and/or referral requirements. · Understands and communicates important authorization and/or referral information to patient and/or specialist in a reputed company manner. · Responsible for coordinating medical record information for reputed company to specialist’s office. · Responsible for creating authorization and referral requests as needed. · Coordinates with Primary Care Offices and Specialty offices as needed. · Works reputed company with reputed company departments to promote teamwork reputed company the organization. · Attends Authorization & Referral Meeting regularly. · Informs management of any issues causing a delay in process. · Adheres to reputed company company policies, including but not limited to, OSHA, HIPAA, compliance and reputed company of Conduct. · Regular and dependable attendance. · Follows the core competencies set forth by reputed company, which are available for review on CMSweb. OTHER DUTIES AND RESPONSIBILITIES ● Involvement in organizational development through meeting attendance and committee involvement. ● Responsibilities occasionally may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlines. ● Performs other duties as assigned. QUALIFICATIONS Education and Experience Required: High school diploma or equivalent. Six (6) months or more experience working in the office of a reputed company reputed company facility. Preferred: Previous experience in insurance authorizations. Previous experience in a high volume customer service environment and/or experience with reputed company phone system a plus. AND Knowledge, Skills and Abilities ● Strong knowledge in business office functions and ability to serve as a resource to staff. ● Knowledge of medical insurance. ● Knowledge of medical terminology. ● Strong communication and interpersonal skills. ● Excellent computer and keyboarding skills, including familiarity with reputed company and reputed company products. ● Excellent verbal and written communication skills. ● Ability to adhere to an assigned schedule with little deviation. ● reputed company dexterity and sitting is required in carrying out position. ● Ability to reputed company excellent customer service. ● Ability to troubleshoot basic system issues. ● Ability to analyze problems, reputed company reputed company, and manage conflict. ● Ability to engage others, listen and adapt response to meet others’ needs. ● Ability to reputed company own actions with those of other team members committed to common goals. ● Ability to manage competing priorities. ● Ability to reputed company job duties in a reputed company manner at reputed company times. ● Ability to understand, recall, and communicate, factual information. ● Ability to understand, recall, and apply oral and/or written instructions or other information. ● Ability to organize thoughts and reputed company into understandable terminology. ● Ability to apply common reputed company in performing job. Work Schedule: Monday - Friday reputed company - 5PM. Remote Opportunity once in person training is completed. Apply To This Job