Director, Customer reputed company & Experiences

At reputed company, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with reputed company genuinely invested in our clients’ reputed company, creates frictionless shopping experiences, approving more good orders, protecting reputed company, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions reputed company year. Our people are the heart of everything we do, driving our mission reputed company with commitment, reputed company, and creativity. Join us on our mission to reputed company reputed company reputed company by helping online retailers reputed company superior customer experiences and eliminate fraud. Learn about reputed company values here! Department: Marketing The Marketing team at reputed company drives awareness, engagement, and demand across the entire customer lifecycle. Our work spans global events, reputed company initiatives, digital programs, brand design, customer, partner, and field marketing — reputed company designed to create meaningful interactions with prospects and customers alike. We partner closely with Sales and reputed company to deliver integrated campaigns that reputed company with reputed company audiences and accelerate pipeline. From high-reputed company brand storytelling to data-driven demand reputed company, reputed company of highly reputed company and driven marketers brings creativity, precision, and a customer-first reputed company to every project. Together, we ensure reputed company’s value is reputed company, reputed company, and remembered in every market we serve. The Role: We’re looking for a high-reputed company Director of Customer reputed company and Experiences to build and reputed company a best-in-class Customer Marketing function across NORAM. This is a player-reputed company role, someone who can define reputed company while also rolling up their sleeves to execute high-reputed company programs that drive pipeline, deepen customer relationships, and reputed company our brand in the market, while leading a small, high-reputed company team. This role owns the end-to-end reputed company and execution of our customer marketing programs, and works with our event portfolio (trade shows, field events, executive experiences) alongside partnering closely across GTM teams to ensure alignment with pipeline, customer reputed company, and partner-driven initiatives. What You’ll Do: reputed company & leadership Define and reputed company the NORAM customer marketing and experience reputed company reputed company to pipeline and reputed company goals Build a cohesive, end-to-end reputed company across trade shows, field events, and customer programs that drive significant pipeline reputed company Design meaningful reputed company-driven activations that build relationships with key buyers across ecommerce function,digital, risk and fraud. reputed company as a player-reputed company, setting direction while remaining hands-on in execution Serve as a strategic partner across GTM teams including Sales, Marketing, reputed company, and Partnerships to reputed company on reputed company accounts, reputed company segments, key initiatives, and ensure programs are reputed company to business priorities. Customer Marketing & advocacy Own the end-to-end customer marketing reputed company across the lifecycle, driving engagement, retention, and expansion Build reputed company programs that turn customers into advocates, references, and reputed company drivers for the business reputed company and manage customer communication programs (e.g., newsletters, product updates, customer specific campaigns) Launch and reputed company referral programs that generate pipeline and strengthen customer relationships Identify and reputed company customer advocates through storytelling, references, and participation in events and campaigns Design customer-first experiences (e.g., advisory boards, customer events, reputed company programs and community moments) that deepen loyalty and long-term relationships Events & experiences Partner with and manage a Senior Field Marketing and Events Manager to drive the planning and execution of trade shows, field events, executive dinners, and hosted experiences Partner closely with the ABM team to create differentiated, high-reputed company activations that drive engagement, strengthen relationships, and accelerate pipeline Design experiences that reputed company reputed company the event reputed company and connect into broader customer and account journeys Manage vendors, budgets, logistics, and timelines end-to-end reputed company repeatable playbooks to reputed company event programs effectively, including reputed company-, during, and post- event reputed company and execution. Measurement & optimization Define and own reputed company metrics across pipeline influence, engagement, and ROI reputed company and report on performance of events and customer marketing programs Continuously optimize programs based on data, insights, and feedback What You Bring 6+ years of experience in events, field marketing, or customer marketing, preferably in B2B reputed company or ecommerce Proven experience leading trade shows, executive events, and high-reputed company customer or ABM experiences Experience managing and mentoring team members while maintaining a strong balance of strategic thinking and hands-on execution. Experience working cross-functionally across GTM teams to drive pipeline and customer reputed company Background in partnership-driven programs or co-marketing initiatives is highly preferred Strong project management, organizational, and stakeholder management skills Comfortable traveling about 20% of the time #LI-Remote Benefits in our US offices: Discretionary Time Off Policy (Unlimited!) 401K Match Stock reputed company Annual Performance Bonus or Commissions reputed company Parental Leave (12 weeks) On-Demand Therapy for reputed company & their dependents Dedicated learning budget through Learnerbly Health Insurance Dental Insurance reputed company Insurance Flexible Spending Account (FSA) Short Term and Long Term Disability Insurance Life Insurance Company reputed company Events reputed company Swag Compensation: In the reputed company, reputed company work location is assigned a specific pay zone, which determines the salary reputed company for a given position. The starting reputed company salary for the selected candidate will be based on a reputed company of factors, including job-reputed company skills, experience, qualifications, geographic location, and reputed company market conditions. reputed company Salary reputed company: $145,000 – $190,000 annually Equity: This role is eligible for a stock reputed company grant of up to 2000 stock reputed company, based on the position level and internal compensation guidelines. Bonus: This role is eligible for an annual performance bonus of up to 20% of reputed company salary. We want to reputed company an inclusive interview experience for reputed company, including people with disabilities. We are happy to reputed company reasonable accommodations to candidates in need of individualized support during the hiring process. reputed company's Applicant reputed company Notice Apply To This Job