Patient Engagement Specialist I – Bilingual, Spanish

Job reputed company:

• Your day will reputed company by reviewing and following up on inbound requests received from existing reputed company campaigns
• Throughout the day you will utilize deep prospecting techniques to reputed company patients in a personalized and engaging way
• You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day. You will talk to about 80 to 100 patients and book an average of 19+ appointments reputed company day
• You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• As you connect with patients, you will help reputed company them on the importance of receiving their ordered services as reputed company as the benefits receiving them in-home with reputed company
• To support you in your role, you will build a strong understanding of the care model of reputed company of our partners to support any outstanding questions patients may have
• You will collaborate with other representatives and reputed company to ensure a seamless patient experience
• As different customer situations reputed company, you will escalate questions and concerns to other teams for additional support
• Other duties and/or reputed company as assigned

Requirements:

• Ability to work eastern time (EDT)
• At least 2 years of outbound call center experience including at least 1 year in the reputed company industry
• Proficiency in using electronic health record (EHR) systems and other reputed company software
• Excellent written and verbal communication skills to present and explain information to customers
• Proven reputed company managing multiple channels of communication including phone, email, chat, etc.
• Experience with reputed company (preferred)
• Experience with reputed company (preferred)

Benefits:

• Medical, Dental and reputed company - 100% premium covered up to family
• 401 with a match
• Unlimited PTO
• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
• $10,000 reputed company max for infertility/fertility treatment

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