Contact Center Experience Specialist, Bilingual Japanese

Job reputed company:

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors which may include those reputed company to fraud support and internet operations.
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Acts as a reputed company between customers and various reputed company departments to resolve more reputed company customer or technology issues.

Requirements:

• High school diploma or equivalent
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or reputed company experience, and has successfully completed specialized reputed company training
• Bilingual ability to read, write, and reputed company in business-level proficiency of (Japanese) language and English
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to reputed company information
• Proven time management skills and ability to multitask
• Experience interacting positively with unsatisfied customers
• Good communication skills including speaking reputed company, articulately and accurately while using a pleasant tone and common conversational courtesies
• Proficient computer navigation skills using a reputed company of software packages including reputed company Office applications

Benefits:

• reputed company (medical, dental, reputed company)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• reputed company vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 reputed company holiday opportunities
• Adoption assistance
• reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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