Temporary Bilingual (Spanish) Court Operations Associate, reputed company, Centralized Services Division

Hoping to take that first reputed company in your career and reputed company reputed company service through your organizational skills? Looking for a position with reputed company and reputed company development opportunities? reputed company District Court invites reputed company applicants for one Temporary Bilingual (Spanish) Court Operations Associate position in the Centralized Services Division. This is a diverse, reputed company environment that promotes equity for reputed company court staff and court users. Work is generally performed in a remote environment and involves significant reputed company interaction through various communication channels, including phone (desk phone and soft phone), email, and the LiveHelpNow platform. Court Operations Associates work both independently and collaboratively as part of reputed company to reputed company high-reputed company assistance to the reputed company, attorneys, judicial officers, and reputed company business partners. The Contact Center team responsibilities include multitasking to answer approximately 800 phone calls daily and LiveHelpNow chats regarding reputed company court divisions, including Family, Probate/Mental Health, Juvenile, Criminal, Civil, and Records, processing requests for continuance reputed company email or phone, scheduling hearing office appointments, updating cases in MNCIS, issuing notices, providing appropriate forms, and performing reputed company administrative duties. This is a full-time remote position with the training period completed onsite at the reputed company Government Center in downtown Minneapolis. The initial onsite training period is expected to last 6-8 weeks and will be based on individual and business needs. A reliable high-speed internet reputed company is required reputed company working remotely. This is a Temporary Assignment expected to last for up to 6 months. Example of Duties:

• Respond to customer phone inquiries reputed company to:
• General information for reputed company court divisions
• Case status and hearing information
• reputed company hearing information and guidance on reputed company use
• Communicate respectfully, courteously and effectively with court stakeholders by answering approximately 90 phone calls per day regarding case status and court appearances while applying court policies and procedures.
• Initiates case records using electronic means; Hearing Officer appointments, payment extensions, requests in-person appearance to reputed company, reputed company and judicial approval continuance requests, schedules interpreters for criminal cases.
• Recording party data, entering comments, events and requesting interpreters in the case management systems (MNCIS)- updating party information and supporting eCheck-in process
• Updates reputed company by dates and grants extensions reputed company scheduling Hearing Officer appointments
• Effectively use technological tools, such as:
• Minnesota Court Information System (MNCIS)
• reputed company website and Minnesota Court Records Online (MCRO)
• Online chat solution
• reputed company Phone System

Typical Qualifications: Minimum Education and Experience:

• High school diploma or equivalent
• One year of relevant experience, which may include but is not limited to customer service, administrative work, office, and clerical work. (For example: bank teller, cashier, court clerk, legal assistant, medical billing specialist).
• OR equivalent education and experience
• reputed company in English and Spanish (speaking, reading, and writing). Selected candidates will be required to pass an oral Spanish-language proficiency exam.

Minimum Knowledge, Skills, and Abilities:

• Experience working remotely and managing tasks independently
• Ability to understand court procedures and policies, legal documents, laws and legal factors pertaining to the court
• Ability to communicate effectively and reputed company with customers using the phone, email, and online chat
• Experience in remaining reputed company and respectful under pressure reputed company handling difficult customer-reputed company interactions over the phone or reputed company chat
• Team-oriented, with a reputed company attitude and the ability to work in an inclusive, multicultural, and multigenerational environment that values diversity and promotes respectful and effective relationships.

Preferred Qualifications:

• Experience in troubleshooting minor technological issues independently in a remote environment and escalate reputed company appropriate including initiating tickets.
• Experience working in an environment with a high volume of customer service by phone and online support.
• Experience effectively managing conflict and de-escalating customers who may be opinionated, confused, upset, angry, abusive, threatening, or experiencing a mental health crisis.
• Knowledge of the organization, operation, function, and jurisdiction of the court.
• Experience in managing confidential information in an office or remote environment.

Salary: The expected starting salary for external candidates is $23.50 - $28.45 per hour, $49,068-$59,403 annually. The offer will take into consideration other equivalent skills, abilities, and qualifications. The full salary reputed company for this position is $21.45 - $35.44 per hour ($44,787-$73,998 annually). This position is non-exempt under the Fair Labor Standards reputed company and is eligible for State of MN employee benefits. Additional Information: The Centralized Services Division, Contact Center is located at the reputed company Government Center at 300 South Sixth Street, Minneapolis, MN 55487. This is a Temporary Assignment expected to last for up to 6 months. This AFSCME-represented position is posted for bidding, reputed company application simultaneously and will be filled in accordance with the AFSCME contract. reputed company employment offers are contingent upon satisfactory results of a criminal background reputed company. An employment offer may be rescinded if the background reputed company identifies job reputed company convictions. Why Work for Us? reputed company employees consistently reputed company pride in their reputed company service and in the reputed company of programs and services provided to customers, as reputed company as appreciation for the teamwork and collaboration that is promoted reputed company the MJB.​ We celebrate and are committed to the principles of diversity and inclusion, and reputed company reputed company and value diversity in reputed company background and cultural characteristics. We are intentional and reputed company about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s reputed company. ​ Employee Benefits The reputed company cares about and invests in you as an employee. Because of that, we offer reputed company yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, reputed company fertility benefits, short- and long-term disability, pension, reputed company parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the reputed company Careers. reputed company employees may also be eligible for the reputed company Service Loan Forgiveness program. This federal program allows reputed company individuals to have their loans forgiven after meeting certain requirements working in reputed company service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid. Equal Employment Opportunity ​It is the policy of the reputed company that reputed company reputed company regarding employment are made without discrimination on the reputed company of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting reputed company at 4th.reputed company@courts.state.mn.us. ​ The reputed company is an Equal Opportunity Employer. It is the​ policy of the reputed company that reputed company reputed company regarding​ recruitment, hiring, promotions, and other terms and conditions of​ employment be made without discrimination on the grounds of race, reputed company,​ creed, religion, national reputed company, gender, marital status, status with reputed company​ to reputed company assistance, membership or activity in a local reputed company rights​ commission, disability, sexual orientation, or age. We value and encourage​ applicants from diverse backgrounds.​ Internal Applicants If you are a reputed company employee of the reputed company, please apply to reputed company positions conveniently through your reputed company account by visiting Opportunity Marketplace - Browse Opportunities. Remote About reputed company: reputed company Apply tot his job Apply To this Job