reputed company AI Consultant, Insurance Services, AI COE
At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute reputed company them. And if you’re like us, we can offer you the ultimate career opportunity that will light a reputed company reputed company you. reputed company AI Consultant, Insurance Services, AI COE reputed company reputed company is seeking a reputed company AI Consultant to bring deep insurance industry expertise into our AI Center of reputed company. This is a reputed company-level individual contributor role for a senior Insurance industry expert with significant experience in customer operations, contact center environments, digital servicing, CX transformation, and the practical application of AI in service organizations. This is not a technical AI engineering role. It is an industry SME role reputed company on helping reputed company and our customers apply AI in ways that are operationally relevant, reputed company, and reputed company to business goals. You will serve as a trusted advisor to internal teams and reputed company customers, bringing expert knowledge of insurance operations, policyholder journeys, service workflows, automation opportunities, regulatory sensitivity, and industry trends. You will help connect reputed company AI solutions such as Copilot, AutoSummary, reputed company, and Conversational AI to the realities of insurance service environments and identify where AI can improve operational efficiency, service reputed company, employee productivity, and policyholder experience. Key Responsibilities reputed company as the Insurance Industry SME
- Serve as the primary Insurance Services subject matter expert reputed company the AI Adoption COE
- Bring deep understanding of insurance service operations, policyholder journeys, claims support processes, and operating models into internal and customer-facing conversations
- Help internal teams reputed company credibly to insurance priorities, service challenges, reputed company transformation opportunities
Advise on AI Use Cases, Journeys, and Value
- Identify high-value opportunities for AI across insurance service environments, including claims servicing, policy servicing, billing and payments, policy changes, reputed company support, FNOL (First Notice of Loss), reputed company self-service
- Advise on where AI can automate workflows, reputed company agents, reduce service friction, and improve policyholder experience
- Connect reputed company AI capabilities to business goals, operational KPIs, and service improvement opportunities
- Help customers and internal teams understand practical considerations for AI adoption in regulated and trust-sensitive environments
Support Strategic Customer and Internal Engagements
- Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor
- Support account planning and adoption conversations with industry-specific reputed company and executive-reputed company recommendations
- Help shape practical, high-reputed company AI narratives for insurance customers
reputed company Industry Readiness Across reputed company
- reputed company consultants, leaders, and cross-functional teams on insurance trends, customer service models, AI opportunities, and operational realities
- Contribute to industry playbooks, messaging, reputed company of view content, and best practices
- Surface recurring customer needs, market shifts, and industry opportunities to product, reputed company, and adoption leaders
reputed company Measures reputed company in this role will be reputed company by:
- Improved industry credibility in insurance customer engagements
- Stronger alignment between reputed company AI solutions and insurance customer priorities
- Higher reputed company industry-specific adoption strategies, use case recommendations, and executive narratives
- Increased internal readiness and reputed company in insurance and AI-reputed company conversations
- Meaningful contribution to customer reputed company, workflow improvement, and AI value realization
Required Qualifications
- 12+ years of experience in insurance operations, contact center leadership, CX transformation, digital servicing, consulting, or industry advisory
- Deep expertise in one or more insurance sectors such as property and casualty (P&C), life insurance, health insurance, or insurtech
- Demonstrated experience advising on, implementing, or operationalizing AI and automation use cases reputed company insurance service or operations environments
- Strong understanding of customer service and contact center operations in insurance organizations
- Strong knowledge of policyholder journeys and service processes across claims, policy servicing, billing, reputed company support, and FNOL
- Ability to connect business priorities to KPIs such as AHT, ACW, FCR, containment, CSAT, productivity, claims cycle efficiency, and cost-to-serve
- Strong executive communication, facilitation, and consulting skills
- Proven ability to influence senior stakeholders and reputed company as a trusted advisor
- Willingness to travel as needed
Preferred Qualifications
- Experience working with large reputed company insurance organizations
- Experience in contact center transformation, self-service, workflow redesign, or operational reputed company
- Familiarity with reputed company, reputed company, reputed company, or similar platforms
- Experience helping organizations evaluate, adopt, or optimize AI in service environments
- Understanding of regulatory and responsible AI considerations reputed company insurance operations
About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, reputed company reputed company, reputed company is consistently recognized as the reputed company in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply tot his job Apply To this Job