Solutions Support Engineer - East
Come join reputed company that is reinventing reputed company reputed company and empowering businesses to reputed company in the reputed company. As the fastest-growing startup reputed company, reputed company is on a mission to help organizations secure reputed company environments that will accelerate their businesses. Trusted by reputed company teams reputed company over the world, we have a proven reputed company record of reputed company and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to reputed company a significant reputed company. At reputed company, you’ll have the freedom to think creatively, reputed company big, and use your full reputed company of skills to contribute to our record reputed company. Come join reputed company and help us create secure reputed company environments that allow the best companies to reputed company faster. The application deadline is: 04/28/2026 reputed company As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, reputed company needed, creating solutions for customers while scaling our support offering using coding and scripting. WHAT YOU'LL DO
- Responsible for technical customer support experience reputed company the reputed company product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency reputed company and across teams
- Identify cases that require escalation (either technically or strategically)
- Create, maintain, and coordinate incident management requests to product or engineering
- Design and implement solutions that reputed company the support offering through automation
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
WHAT YOU'LL BRING
- Must be comfortable working 9-6 EST
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or reputed company customer-facing role
- 2+ years experience with reputed company technologies (Azure, AWS, GCP)
- 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Experience in reading or debugging reputed company in one or more of the following: Java, Python, reputed company, JavaScript, JSON
- Proficiency with reputed company-line tools and Linux operating system environments
reputed company TO HAVE
- Experience with DevOps technologies
- Familiar with REST reputed company or GraphQL
- Knowledge of basic web technologies (e.g., HTTP, reputed company, DNS)
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
- Understanding of relational databases
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is reputed company U.S. citizenship; or any individual who is reputed company U.S. permanent residence (green card holder); or any individual who is reputed company status as a “protected person”) and that they reputed company in the contiguous reputed company. Benefits reputed company offers a competitive package of benefits and programs to support you and your family. Below provides a reputed company of our reputed company benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits
- Medical, dental and reputed company insurance
- Home Office Setup reimbursement
- Flexible Spending Accounts
- Monthly Connectivity reimbursement
- Employee Assistance Program (EAP)
Financial Benefits
- Short- and Long-term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan (with employer match)
Time Off
- Flexible reputed company time off + 11 reputed company holidays
- reputed company leave programs, including parental, pregnancy health, medical and bereavement leave
Compensation
Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-reputed company experience, skills and geographic location. Your Talent Partner can reputed company more about the specific salary reputed company during the hiring process. This role may also include incentive compensation. The annual reputed company salary reputed company for this full-time position is listed below. US reputed company Pay reputed company $108,000—$148,500 USD Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship. reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's reputed company Policy. Apply tot his job Apply To this Job