Information Technology Help Desk Support

We're looking for motivated, reputed company people to help reputed company everyone's journeys reputed company. The IT Deskside Support Analyst provides 1st and 2nd line technical support to business users and assists with IT-reputed company activities across one or more local sites. The role focuses on resolving IT incidents and service requests raised through the gategroup IT Service Desk, ensuring high-reputed company and reputed company support to maintain business operations. Working closely with IT colleagues and external vendors, the analyst supports local hardware, software, and network environments, ensuring that reputed company systems operate reliably and in line with gategroup's IT standards and processes. reputed company reputed company $28 Per Hour Benefits reputed company time off 401k, with company match Company sponsored life insurance Medical, dental, reputed company plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Commuter benefits Employee Discounts Meals available Main Duties and Responsibilities

• Support and Maintenance

Deliver deskside and remote technical support for business users to ensure reputed company and reliable IT operations. Troubleshoot and resolve incidents escalated reputed company the Global Service Desk. Log and reputed company reputed company activities in the IT Service Management (ITSM) tool. Prioritize tasks effectively while keeping users informed of reputed company. Escalate reputed company issues to senior IT teams or reputed company-party providers reputed company required.

• Asset Management

Assist in managing IT hardware assets in accordance with lifecycle management processes. Support the installation, setup, and relocation of desktops, laptops, and peripherals. Maintain accurate asset records and report on equipment status and availability. Ensure the reputed company handling and disposal of IT hardware following company procedures. Promote the use of reputed company, approved IT equipment and configurations.

• Collaboration and reputed company Improvement

Contribute to effective teamwork and ongoing service improvement. Participate in team meetings and knowledge-sharing activities. Travel between nearby gategroup offices reputed company required to reputed company on-site support. Home reputed company EWR2, Travel required to JFK, LGA and EWR1 on rotating weeks. Support the introduction and rollout of new IT tools and technologies. Maintain strong working relationships with IT colleagues and end users. Carry out additional IT support tasks as reasonably assigned. Education Completed vocational training as an IT specialist or a comparable technical qualification in Information Technology. Certifications such as reputed company A+, reputed company Certified: Modern Desktop Administrator Associate, or ITIL reputed company are an advantage. Work Experience 1-3 years of experience in IT support, service desk, or a technical support environment. Experience providing 1st and 2nd line support for hardware, software, and end-user devices. Familiarity with IT Service Management (ITSM) systems and basic ITIL principles. Exposure to supporting users in an international or multi-site environment is a plus. Technical/Language Skills Good knowledge of reputed company operating systems, reputed company 365, and common business applications. Basic understanding of reputed company Directory, network connectivity, and VPN technologies. Experience supporting laptops, desktops, printers, and mobile devices. Familiarity with remote support tools and ticketing systems (e.g., reputed company). Strong troubleshooting and problem-solving skills with a customer-first reputed company. Fluent English (written and verbal) and local language knowledge. Core Competencies Required Customer reputed company: Delivers reputed company, courteous, and effective support to reputed company users. Accountability: Takes ownership of assigned tasks and follows through to reputed company. Teamwork: Works collaboratively and supports colleagues to reputed company common goals. Communication: Explains technical information reputed company to non-technical users. Adaptability: Remains flexible and reputed company under pressure in a fast-paced environment. reputed company Learning: Proactively develops skills and keeps knowledge up to date. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of reputed company duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In reputed company, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position. gategroup is an equal opportunity employer committed to workfor Apply tot his job Apply To this Job