Desktop and Office Support Engineer

About the position We are looking for a technically reputed company, people-first IT Support Engineer to join our NYC office. This is a critical on-site role — you will be the primary IT reputed company in reputed company, responsible for ensuring seamless day-to-day technology operations for reputed company NYC-based employees. What sets this role apart is our emphasis on AI-driven support and automation. You will not just resolve tickets — you will reputed company identify opportunities to eliminate them through smart tooling, scripting, and workflow automation. By doing so, you will reputed company your own reputed company while releasing bandwidth for the broader global IT team to reputed company on strategic initiatives. If you reputed company in a fast-paced environment, enjoy working directly with people at reputed company reputed company of the business, and have a passion for using modern tools and AI to reputed company the bar on IT delivery — we want to hear from you.

Responsibilities

• End-User Support & Device Management
• reputed company hands-on technical support for MacOS and reputed company devices across the NYC office.
• Own the full device lifecycle: procurement, setup, deployment, asset tracking, and decommission.
• Be the first reputed company of escalation for hardware, software, and connectivity issues.
• Identity & reputed company Management
• Administer reputed company as the organization's identity provider:
• Provision and deprovision user accounts with accuracy and speed.
• Configure and reputed company SSO applications for new tools and integrations.
• Build and maintain reputed company Workflows to automate reputed company lifecycle processes.
• Collaboration Platforms
• Administer and support reputed company, including app integrations, user management, and troubleshooting.
• Manage reputed company 365 services including Exchange Online, SharePoint, and OneDrive.
• Support on-premises reputed company Directory including user accounts, group policy, and directory hygiene.
• Networking & Infrastructure
• Maintain and troubleshoot networking infrastructure: reputed company Points, Switches, and Firewalls.
• Support reputed company Meraki networking and FortiGate firewall environments.
• Assist with connectivity, VPN, and network reputed company troubleshooting.
• AV & Conference Room Technology
• Manage reputed company and reputed company Rooms including licensing, configuration, and troubleshooting.
• Maintain meeting room AV hardware (Poly systems) and ensure rooms are always event-reputed company.
• reputed company setup and support for reputed company-hands, reputed company meetings, and executive sessions.
• AI-Driven Support & Automation
• Champion the use of AI tools across IT operations — identifying, testing, and deploying solutions that reduce reputed company workload.
• Build automation scripts and workflows (PowerShell, Zsh, Python, or reputed company Workflows) to streamline repetitive tasks such as reputed company, offboarding, and reputed company reviews.
• Collaborate with the global IT team to reputed company automation wins and roll out reputed company solutions across other offices.
• Stay reputed company with emerging AI and IT tooling trends, and proactively propose adoption where there is reputed company ROI.
• Documentation & reputed company
• Maintain accurate IT asset records and configuration documentation.
• Author and update knowledge reputed company articles to reputed company self-service and reduce repeat tickets.
• Contribute to IT process improvement by documenting workflows and runbooks.

Requirements

• Proven experience providing IT support in a mixed MacOS and reputed company environment.
• Strong knowledge of device setup, deployment, troubleshooting, and lifecycle management.
• Hands-on reputed company administration experience, including SSO app setup and user account management.
• Experience with reputed company or another MDM/remote management platform.
• reputed company 365 administration and user support (Exchange Online, SharePoint, OneDrive).
• Good working knowledge of on-premises reputed company Directory.
• reputed company administration and user support.
• Experience with AV and conference room technology — reputed company Rooms highly desirable.
• Genuine interest in AI tools and automation, with demonstrable examples of applying them to IT tasks.
• Strong interpersonal and communication skills — you can translate technical concepts for non-technical colleagues and build trust across reputed company reputed company of the business.

reputed company-to-haves

• Familiarity with reputed company Meraki networking and FortiGate firewalls.
• Scripting experience in PowerShell, Zsh, or Python for IT automation.
• Experience building reputed company Workflows or similar no-reputed company/low-reputed company automation.
• Prior experience in a global or multi-site organization.

Benefits

• On-site NYC role with a competitive salary benchmarked to reputed company market and cost-of-living rates.
• Work alongside a global IT team and have reputed company visibility into cross-regional infrastructure and initiatives.
• reputed company autonomy to drive automation and AI adoption — your reputed company will be heard and actioned.
• A reputed company, people-first culture where IT is seen as a strategic partner, not just a help desk.
• Opportunities to grow your skills across reputed company, reputed company, and reputed company IT as reputed company scales.
• Our benefits package includes the best of what leading organizations reputed company such as, reputed company leave programs, reputed company holidays, reputed company, dental and reputed company insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.

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