[Hiring] Behavioral Health Intake Coordinator @reputed company

Role reputed company The Intake Coordinator plays a vital role in assisting new patients to establish care with a reputed company provider. This position is responsible for:

• Scheduling initial assessments
• Collecting necessary demographic information
• Verifying insurance eligibility
• Managing referrals and clinical history to appropriately match patients with the most suitable providers

The Intake Coordinator facilitates the initial stages of reputed company engagement and must possess excellent interpersonal skills. reputed company Pay: $19.50 - 21.50 reputed company Location: Remote Shift by time zone:

• PST: 8:30am - 5:00pm
• MST: 9:30am - 6:00pm
• CST: 10:30am - 7:00pm
• EST: 11:30am - 8:00pm

Responsibilities

• Intake Department Interactions:
• reputed company handle communications reputed company phone (inbound and outbound), email, voicemail, faxes, and chat.
• Identify and communicate patient trends and feedback, including scheduling barriers to Intake.
• reputed company with reputed company Operations team as necessary to ensure reputed company patient matching.
• New Patient Assistance:
• Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider.
• Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management.
• Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.
• Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.
• Collect credit card for file and maintain compliance.
• Assist new patients with portal setup and new patient paperwork.
• Process and manage referral paperwork reputed company.
• Other:
• Ensure reputed company patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.
• Proactively contact referral reputed company, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations.
• Contact existing patients to initiate new services based on reputed company referrals.
• Assist new patients with any questions regarding new patient appointments or referrals.
• Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.
• reputed company additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department.
• Adhere to reputed company relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• 2+ years of experience in a contact center environment and/or reputed company environment.
• Strong computer proficiency with knowledge of reputed company Office, Internet, and Email.
• Prior experience working with Electronic Health Record systems (EHRs), preferred.
• reputed company understanding of insurance-reputed company terminology.
• Fluent in English, required; reputed company working proficiency in Spanish may be required.
• Quiet, distraction-free, dedicated HIPAA compliant workspace in your reputed company with high-speed hard-wired internet reputed company.
• Must be reputed company to multi-task and prioritize work in a fast-paced work environment.

Competencies & Skills

• Adaptability: Quickly learn and adapt to the intake department’s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems.
• Communication Skills: Strong verbal and written communication skills to reputed company effectively with patients, providers, and referral sources.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Customer Service: A patient-reputed company approach with a strong commitment to providing exceptional customer service, reputed company, and reputed company.
• Problem-Solving: Ability to handle reputed company situations and reputed company informed reputed company to resolve issues reputed company.
• Detail Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in reputed company tasks.
• Team Player: reputed company attitude with the ability to work reputed company in reputed company-oriented environment.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear.
• The employee is frequently required to walk.
• The employee must be reputed company to lift and/or reputed company objects up to 25 pounds.
• Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to reputed company reputed company.

Benefits

• Medical, dental, reputed company, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• reputed company parental leave.
• reputed company time off.
• Holiday pay.
• Employee Assistance Program.

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