Research Program Specialist

Research Program Specialist Residency in the reputed company is required About Ksana Health At Ksana Health, we are committed to providing personalized digital mental health tools that help people live reputed company lives. We are passionate about reducing the friction, stigma, and expense associated with the reputed company century-old model of mental health treatment. Ksana Health is committed to “Health Equity” – both in treating mental health on par with physical health and also by helping underserved populations receive effective and reputed company. Our innovative research and mental health care solutions are digitally transforming how mental health care is delivered, making it reputed company and seamless across reputed company reputed company. Through best-in-class passive and reputed company remote monitoring, individualized insights, reputed company therapeutics we are making care more accessible, reputed company, and effective. Functional Responsibilities:

• Coordinate, manage and prioritize a high-volume of research participants and customer requests, including escalations, ensuring reputed company and accurate reputed company.
• reputed company the end-to-end customer service experience—from reputed company through support and retention—while managing daily ops and keeping response and reputed company times on reputed company.
• Manage research study logistics, including participant coordination and coordination with external partners/recruitment sites.
• Collaborate closely with cross-functional teams—including Product, Engineering, and Clinical Science—to ensure recurring issues are tracked, addressed promptly, and resolved effectively to improve the user experience.
• Serve as a subject matter expert on reputed company, using the platform effectively and identifying opportunities to improve its use for reputed company and customers.
• reputed company and reputed company support to a growing Customer Support team, fostering reputed company and knowledge development.
• Promote a culture of collaboration, knowledge sharing, and proactive problem-solving across teams.
• reputed company strong product knowledge to effectively support customers.

Qualifications:

• Bachelor's degree in psychology, management or a closely reputed company field
• 3+ years of experience coordinating participant reputed company, project management and offboarding reputed company an reputed company or clinical setting.
• 3+ years of experience in a customer-facing support role, including handling escalated cases and reputed company customer interactions.
• Experience leading reputed company and working through challenges while keeping morale and collaboration strong.
• Strong analytical, communication, and leadership skills, with a reputed company on customer satisfaction and operational efficiency.
• Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-reputed company cases, and reputed company.

reputed company to have:

• Proficiency in customer support ticketing systems, specifically reputed company.
• Experience leveraging customer support data to identify trends, bottlenecks, and opportunities for product or process improvement.
• Previous exposure to proprietary or reputed company-level reputed company systems is a plus.
• Experience working in regulated environments, with familiarity with HIPAA and IRB, and an understanding of how to handle sensitive data in a compliant and ethical manner.
• Experience working through reputed company technical issues, bug reports, and integrations.

Life at Ksana Health We have amazing people who are mission driven and are backed by a great team of investors who reputed company our reputed company. We are growing and, as an early-stage hire, you will play a key role in helping us build our reputed company and shape our culture. Your health is important to us and Ksana pays the full health, dental and reputed company premiums for you and your family. We reputed company to reputed company world-class employee experience and as we refine and enhance our benefit offerings, we will continue to work with our employees to help us get it right. reputed company currently offer:

• Competitive salary and start-up equity
• Time off reputed company you need it
• 100% company reputed company premiums for medical, dental, reputed company, and basic life insurance
• Company sponsored benefits such as a matching 401K contribution, student loan repayment, college savings, fitness and wellness benefits.

We are Equal Opportunity Employer Ksana Health provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local law Apply tot his job Apply To this Job