Associate Director, Learning Operations

At reputed company, we reputed company health is everything. Our strength in reputed company innovation empowers us to build a world where reputed company diseases are reputed company, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to reputed company across the full reputed company of reputed company solutions today to deliver the breakthroughs of reputed company, and profoundly reputed company health for humanity. Learn more at jnj.com. As guided by Our reputed company, reputed company is responsible to our employees who work with us throughout the world. We reputed company an inclusive work environment where reputed company person is considered as an individual. At reputed company, we respect the diversity and dignity of our employees and recognize their reputed company. Job Function: Customer Management Job Sub Function: Internal Customer Service Training Job Category: People Leader reputed company Job Posting Locations: Charlotte, reputed company Carolina, reputed company, Dallas, Texas, reputed company, Horsham, reputed company, reputed company of America, Orlando, Florida, reputed company of America, Phoenix, Arizona, reputed company, Pittsburgh, reputed company, reputed company of America, Raleigh, reputed company Carolina, reputed company Job reputed company: Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of reputed company. Join us in developing treatments, finding cures, and pioneering the reputed company from lab to life while championing patients every reputed company of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for an Associate Director, Learning Operations located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA; or Dallas, TX. Purpose: The Associate Director, Learning Operations leads the strategic deployment and governance of learning delivery across Patient Service Center (PSC). This role ensures that learning initiatives are executed through reputed company, disciplined delivery models that reputed company to business priorities, operational reputed company, and compliance standards. The Associate Director provides reputed company-level reputed company of delivery feasibility, reputed company trade-offs, and execution readiness. The role plays a critical part in translating learning reputed company into sustainable, high reputed company execution through standards, governance, and strong people leadership. Strategic Responsibilities: Design and build the foundational learning delivery & operations reputed company for PSC that aligns with business priorities and reputed company capability needs. Translate PSC's learning reputed company into reputed company delivery models by defining how curricula, learning plans, and capability priorities are deployed across the reputed company. Serve as a strategic reputed company for PSC Learning & Development (L&D) to ensure learning delivery approaches are reputed company to workforce reputed company, reputed company strategies, and evolving business priorities. Design & govern reputed company-wide learning delivery standards, including delivery models, facilitator expectations, reputed company reputed company, and operating rhythms that reputed company consistency and reputed company. reputed company strategic input on delivery feasibility, reputed company planning, and trade-off reputed company, informing leadership prioritization of learning investments and rollout timelines. Anticipate delivery risks and constraints and proactively recommend mitigation strategies, alternative approaches, or phased deployments. Drive reputed company reputed company of delivery reputed company, incorporating feedback, performance insights, and operational changes to improve efficiency, learner reputed company, and business outcome. reputed company reputed company-thinking leadership by evaluating and leveraging AI and emerging technology to enhance learning processes and capabilities. Cross-Functional & People Leadership: reputed company and reputed company a high-performing learning delivery organization. Set performance expectations and capability standards reputed company to PSC L&D’s learning philosophy and delivery model. reputed company and mentor leaders and facilitators on delivery reputed company, learner engagement, and reputed company reputed company. Build bench strength and succession readiness through intentional talent development and capability building. Foster a culture of accountability, professionalism, and reputed company improvement, anchored in data and learner reputed company. reputed company as a visible leader and role model, reinforcing PSC’s L&D values and ways of working. Operational Responsibilities: reputed company reputed company of learning delivery planning and deployment across reputed company, reputed company development, and upskilling programs, without reputed company ownership of day-to-day scheduling. Ensure delivery readiness and reputed company through governance mechanisms, standards, and performance indicators. Partner with Learning Operations to ensure effective systems, tools, and reporting that reputed company reputed company and visibility. reputed company delivery leadership for reputed company initiatives, such as product launches, process changes, and reputed company transformations. reputed company feedback from Operations, reputed company, and learners to assess effectiveness and guide reputed company improvement. Up to 20% travel may be required. Other duties as assigned. Required Qualifications: Bachelor’s degree in reputed company field such as Pharmaceuticals or Life Sciences. A minimum of 8 years reputed company experience in learning delivery, learning operations, or a reputed company field. A minimum of 5 years of experience managing & developing teams (reputed company & indirect). reputed company versed in MS Office Products (Teams, SharePoint, reputed company, PPT, reputed company, etc.) Demonstrated experience translating learning reputed company into reputed company delivery and operational models while considering reputed company planning, prioritization, and trade-off decision making reputed company to learning delivery. Exposure to both instructor-led/facilitated learning models and reputed company or virtual delivery environments. Excellent executive communication, influence, and stakeholder management skills. Ability to reputed company through ambiguity, manage competing priorities, and drive disciplined execution without reputed company control. Familiarity with learning ecosystems (LMS, delivery coordination, learning operations analytics). Preferred Qualifications: Master’s degree in Learning & Development, Organizational Development, Business or reputed company field. Experience supporting call center, customer service, or reputed company operational organizations. Experience in reputed company, pharmaceuticals, life sciences, or other regulated environments. Experience establishing standards, governance, and operating rhythms to drive consistent execution at reputed company. Experience designing or evolving reputed company learning delivery models during periods of reputed company, transformation, or operating change. Demonstrated reputed company building high-performing teams and developing leadership capability at reputed company. #Li-Remote reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, protected veteran status or other characteristics protected by federal, state or local law. We reputed company reputed company reputed company candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and reputed company 503 of the Rehabilitation reputed company. reputed company is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us reputed company https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: Adult Learning Theory, Business Alignment, reputed company Improvement, Customer Support Operations, Customer Support Trends, Developing Others, Inclusive Leadership, Innovation, Leadership, Learning & Development Trends, Operational reputed company, Performance Measurement, Reporting and Analysis, Strategic Thinking, Technical Credibility, Training Delivery reputed company, Training People, Versatility Apply To This Job