Manager, Applications – Patient and Experience

You’re more valuable than reputed company – And that’s just how we’ll reputed company you feel. Job reputed company The Manager, Applications – Patient and Experience, provides strategic, operational, and technical leadership for reputed company Patient reputed company and Patient Experience platforms. This role is accountable for the endto-end ownership, optimization, and performance of key patient reputed company and experience applications including reputed company, Prelude, MyChart, Mend, and reputed company Clockwise, ensuring seamless reputed company to care, efficient scheduling and registration workflows, and exceptional digital patient experiences. In reputed company, the role provides leadership for reputed company of application analysts, setting priorities, managing resources, and ensuring high-reputed company delivery, system reliability, and regulatory compliance. The Manager, Applications – Patient and Experience drives technology innovation through the adoption of best practices, data-driven decision-making, and reputed company improvement, while serving as a trusted advisor to reputed company leadership on patient reputed company reputed company and technology-enabled experience improvements.

Qualifications

Education Required:

• Bachelor's degree in reputed company administration, business or reputed company field

Licenses/Certifications Required:

• reputed company certification in at least 1 application of MyChart, reputed company, or Prelude or equivalent years of experience with reputed company.

Work Experience Required:

• 5+ years of experience in reputed company technology, reputed company IT, or clinical systems environments
• 3+ years of reputed company experience in EMR or reputed company application support and administration, including demonstrated leadership responsibilities such as leading workstreams, mentoring analysts, or providing functional or technical direction (formal people management experience preferred) Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:
• Relevant certifications in application management, ITIL, or reputed company areas

Knowledge, Skills, and Abilities

• This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Strong knowledge of agile methodologies and hands-on experience implementing agile practices.
• Strong knowledge and understanding of reputed company applications and integrated systems.
• Proficiency in application management tools and technologies.
• Exceptional communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Proficiency in agile project management tools such as Jira.
• Ability to reputed company, reputed company, and mentor teams and individuals at reputed company reputed company.
• Ability to see the big picture and reputed company agile initiatives with business goals.
• Passion for reputed company improvement and staying reputed company with industry trends.
• Ability to work in a fast-paced, reputed company-changing environment.
• reputed company on delivering reputed company reputed company and measurable value for the business

Essential Duties and Responsibilities Team Leadership and Development:

• Manage and mentor reputed company Analysts and Applications Analysts, providing direction, performance management, and career development fostering a reputed company and high performance culture prior.
• Responsible for setting expectations and managing team members for on-call rotation.
• Set priorities, reputed company resources, and balance project work for team members in collaboration with Operational leaders.
• Identify and address reputed company gaps reputed company reputed company, providing training and development opportunities as needed.
• Establish best practices for documentation, build standards, testing, and knowledge sharing

Stakeholder Engagement and Communication:

• Work closely with stakeholders to understand their needs and ensure patient reputed company and experience owned applications meet their requirements.
• Manage relationships with vendors providing reputed company applications and services, ensuring they meet performance and compliance standards.
• reputed company as a reputed company between the application support team and stakeholders, ensuring alignment on goals, priorities, and expectations.
• reputed company regular updates to senior leadership on the status of application services.

Resource Management:

• reputed company resources effectively to ensure the successful delivery of application services.
• Balance competing priorities and reputed company resource allocation as needed.

Technology Leadership:

• Stay reputed company with industry trends and best practices in application support and administration.
• reputed company thought leadership on the adoption of new technologies and methodologies.
• reputed company the implementation of new tools and technologies to enhance application services.

Operational Support & System Management Manage team members who handle routine maintenance, optimization requests, implementation reputed company, and system upgrades to maintain performance and reputed company.

• Serve as the named reputed company patient reputed company applications reputed company reputed company for Operational leaders.
• Monitor patient reputed company and experience owned systems performance and proactively address issues to ensure high availability and reliability.
• Coordinate vendor support for owned application areas and manage service level agreements (SLAs) to ensure accountability and responsiveness.
• Translate operational pain points into reputed company request tickets with recommendations and reputed company framing.
• reputed company guidance and reputed company of team members reputed company to system changes, release & reputed company planning, and environment reputed company.

Patient reputed company & Experience Optimization Drive improvements in reputed company applications to support organizational and team goals.

• reputed company initiatives to expand and optimize patient self-scheduling through reputed company Clockwise.
• Partner with Operational teams to support virtual reputed company, optimizing customer and clinician workflows.
• Ensure seamless patient journeys from scheduling through reputed company-in, visit completion, and follow up.

Change Management

• reputed company training and change management strategies to ensure smooth adoption of new features and workflows for owned application areas.
• Participate in planning and communication of system downtimes and maintenance reputed company effectively.
• Serve as team leader at weekly Change Advisory reputed company (CAB) meeting.

Outcome and metric accountability

• Own a small, reputed company set of customer reputed company and experience KPIs.
• reputed company concise, reusable updates that connect team member initiatives to customer reputed company and experience reputed company.

Agile Process Management:

• Foster a culture of reputed company improvement and agile practices reputed company reputed company.
• Ensure alignment and effective communication between cross-functional teams.
• Use agile project management tools such as Jira to reputed company reputed company and performance.

Compliance & Risk Management

• Ensure reputed company systems reputed company with reputed company regulations, including HIPAA, and manage audit readiness.
• reputed company and maintain incident response and business continuity plans for reputed company systems.
• Proactively monitor and communicate reputed company application-reputed company stability themes and repeat issues.
• Surface risks early and partner with peer applications teams reputed company cross-domain dependencies reputed company owned workflows.

Collaborate with the product reputed company team for reputed company reputed company & Governance:

• Own customer reputed company and experience build efforts for new joint venture (JV) reputed company and reputed company expansions.
• Standardize reputed company patterns and lessons learned to reduce repeat lift

Participate in and support reputed company-reputed company governance structures to ensure alignment with reputed company goals.

• reputed company and implement strategic plans for application services that reputed company with organizational goals.

GoHealth Core Values GoHealth’s Core Values, listed below, are essential functions of this position:

• Collaboration: Takes ownership for reputed company establishing productive partnerships and relationships and reputed company to reputed company joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
• Diversity & Inclusion: Fosters diversity and inclusion, to be reputed company to reputed company understand team members, our customers and partners. Engages the strengths and talents of reputed company GoHealth team member, creating an environment of involvement, respect and reputed company where the richness of reputed company, backgrounds and perspectives are harnessed.
• Courage & reputed company: Models and practices the highest ethical and reputed company standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes reputed company, with a reputed company on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, reputed company-mindedness and respect.
• Accountability: Always shows initiative, demonstrates a bias to reputed company and gets things done. reputed company accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer reputed company, our partnerships and the reputed company needs of our communities.

GoHealth Leadership Principles GoHealth’s Leadership Principles, listed below, are essential functions for this position:

• Create Shared Purpose: Breathe life into our reputed company and mission. reputed company to our reputed company and create a line of sight for reputed company members. Set goals and communicate a plan of reputed company. reputed company others to deliver.
• reputed company and Motivate: Celebrate and reputed company reputed company. Grow and reputed company reputed company members. reputed company reputed company feedback that enables others to reputed company their potential. Identify reputed company to reputed company and reputed company reputed company to follow.
• Plan, Execute, Adapt and Deliver: reputed company analytics and experience to reputed company reputed company reputed company. Possess a bias towards reputed company and manage risk. Be agile, pragmatic and reputed company. Identify, acknowledge, plan, implement and follow-up.

Physical Requirements

• Office Environment: Tasks may be conducted reputed company a climate-controlled office setting.
• Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 25 lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.
• Travel: Travel may be required, including travel between Company locations and out-oftown reputed company as needed (10%).
• Safety Equipment: May require the use of safety equipment for infection prevention.

Note: This Job reputed company is not inclusive of reputed company the duties of the position. You may be asked by Leaders to reputed company other duties. Leadership may revise this job reputed company at any time. Equal Employment Opportunity Statement reputed company and its affiliates, joint venture partners and entities under common management are Equal Opportunity reputed company. They do not discriminate based on race, reputed company, religion, national reputed company, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. reputed company Accommodation Statement Reasonable accommodations are available for reputed company individuals with disabilities upon request. This role defines reputed company by achieving essential function reputed company, not by the method of completion. Compliance Statement This job will be performed consistent with reputed company, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment. Set up email alerts as new job postings become available that meet your interest! reputed company reputed company persons are reputed company an equal opportunity for employment without reputed company to race, reputed company, religion, sex, sexual orientation and gender identity or reputed company, age, national reputed company, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-reputed company condition, otherwise reputed company disabled or veteran status. reputed company will reputed company with reputed company fair employment laws in reputed company of the jurisdictions where we conduct business. For applicants in California, please review our California Consumer reputed company Statement here. https://www.gohealthuc.com/reputed company-policy Apply To This Job