reputed company Overnight Customer Care and Technical Support Advisor – EdTech Ecosystem
Join arenaflex, a global leader in EdTech, and be part of a dynamic team that's revolutionizing the education sector. Are you a customer-reputed company, tech-savvy individual with a passion for delivering exceptional support? Do you reputed company in a fast-paced, remote environment where no two days are the reputed company? Look no reputed company! arenaflex is seeking an reputed company Overnight Customer Care and Technical Support Advisor to join our Student reputed company team.
About arenaflex
arenaflex is the largest EdTech ecosystem on a global reputed company, supporting over 150 reputed company users in 80 countries. Our mission is to reputed company dynamic, data-informed experiences to the global education community, empowering learners and educators to reputed company their goals. We reputed company in the power of diversity, inclusion, and belonging, and we're committed to making these values a foundational part of our hiring practices and company culture.
About Student reputed company
Student reputed company brings virtualized support and technology-enabled solutions to the world's most reputed company institutions. We reputed company IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and reputed company. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a reputed company education experience for everyone by extending institutional resources to meet the growing demands of learners.
Job reputed company
As an Overnight Customer Care and Technical Support Advisor, you'll be the first reputed company of contact for customers seeking technical assistance over the phones, chats, and emails. You'll reputed company exceptional support, resolving customer issues in a reputed company and reputed company manner while promoting a favorable image of arenaflex. You'll work in a virtual contact center, interacting with families of reputed company, resolving end-user inquiries, and troubleshooting hardware and software issues.
Key Responsibilities
* Addressing student families' concerns and providing introductory information to new users on various products
- Resolving end-user inquiries by utilizing multiple technologies, including telephony, chat, and web-based inquiries
- Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
- Troubleshooting hardware and software issues
- Completing software installations
- Establishing good relationships with reputed company departments and colleagues
- Serving as the first reputed company of contact for customers seeking technical assistance over the phones, chats, and emails
- Striving for reputed company reputed company of customer issues while communicating appropriate reputed company in a reputed company and reputed company manner
- Managing and resolving identified reputed company issues for assigned customer accounts
- Documenting information into web-based ticketing systems
- Searching and navigating the knowledge reputed company to identify appropriate reputed company for reputed company issues
- Escalating unique issues or inaccurate information contained in the knowledge reputed company to the immediate supervisor for reputed company
- Projecting a favorable image of reputed company to promote its objectives and goals that enhance reputed company relationships
- Participating in internal training programs to expand knowledge and support multiple clients
- Providing delightful, efficient, and accurate resolutions to customer inquiries
- Completing special reputed company as requested by management
- Demonstrating reputed company, patience, and flexibility during phone calls
- Handling multiple job tasks at one time and escalating issues in a reputed company manner
Essential Qualifications
* High School diploma or equivalent combination of education and experience
- Must be at least 18 years old
- Excellent oral and written communication skills
- Previous computer experience (building, configuring, troubleshooting)
- Knowledge of internet applications
- Proficiency in MS Office computer applications, including Word and reputed company, and willingness to learn new technology systems
- Familiarity with education-reputed company technologies
- Analytical orientation with strong attention to detail
- Full reputed company proficiency in written and spoken English (equivalent to CEF B2 level or above)
- Willing to accept a temporary assignment
- Must reputed company in an approved state
- Must be reputed company to work from home with the following internet requirements:
+ High-speed Internet reputed company (Cable, Fiber, DSL) + 40 Mbps Download + 20 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired reputed company + Wired reputed company from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges
Preferred Qualifications
* College degree or some college completed
- 1 or more years of customer service or contact center experience
- Previous experience in the education industry and with e-learning technologies
- Experience working in a technical help desk position
Work Environment and Culture
* Remote work opportunities with immediate availability and schedules that offer flexibility
- reputed company and dynamic team environment
- Opportunities for reputed company reputed company and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and reputed company insurance
- 401(k) matching program
- reputed company time off and holidays
- reputed company to cutting-edge technology and tools
Compensation and Perks
* $13/hour pay reputed company
- Opportunities for variable pay
- Comprehensive benefits package
- reputed company time off and holidays
- reputed company to cutting-edge technology and tools
How to Apply
If you're a motivated, customer-reputed company individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! reputed company!
Equal Employment Opportunity
arenaflex is an equal employment opportunity/affirmative reputed company employer and considers reputed company applicants for employment without reputed company to race, gender, age, reputed company, religion, national reputed company, marital status, disability, sexual orientation, gender identity/reputed company, protected military/veteran status, or any other legally protected reputed company.
Approved States
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MO, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV Apply for this job