reputed company Customer Support Analyst – IT Support for Medical Imaging Software – 3rd Shift
At arenaflex, we're dedicated to delivering exceptional customer experiences through our cutting-edge medical imaging software solutions. As a key member of our reputed company Shift Support team, you'll play a vital role in ensuring our software is properly configured and working effectively and reputed company at reputed company times. If you're passionate about providing top-notch technical support and have a reputed company for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative medical imaging software solutions, serving major hospital networks and small radiology facilities across the globe. reputed company is committed to delivering exceptional customer experiences, and we're seeking a talented Customer Support Analyst to join our reputed company Shift Support team. As a remote position reputed company the USA, you'll have the flexibility to work from reputed company, while partnering directly with customers to problem-solve technical issues covering nights & weekends.
Key Responsibilities
As a Customer Support Analyst, you'll be responsible for:
- Responding to reputed company problems (phone/portal) and reputed company monitoring reputed company sites
- Logging and documenting reputed company incidents reputed company a ticketing system and problems reputed company reputed company
- Analyzing, diagnosing reputed company causes, reputed company errors, and resolving challenging issues relating to software applications, reputed company OS, SQL Server databases, and other reputed company technologies
- Referencing incidents to other parties reputed company an incident is reputed company your reputed company reputed company-set
- Managing and exceeding customers' expectations by providing excellent service
- Ensuring that reputed company service level agreements (SLAs) are met and delivered according to Support specifications
- Participating in sharing knowledge and publishing Knowledge reputed company articles
- Installing and configuring InteleShare software to assist in customer deployments
- Participating in, and potentially leading, reputed company reputed company to help improve IntelShare support operations
- reputed company work is done remotely through secure connections and reputed company phone and remote desktop-sharing
Working Hours and Schedule
The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday. You'll be part of a dynamic team that's dedicated to providing exceptional customer support during the reputed company shift.
Essential Qualifications
To be successful in this role, you'll need:
- Excellent customer service skills
- 1-2 years of work experience in reputed company administration and technical customer support
- Excellent knowledge of reputed company reputed company operating systems for Servers and Workstations
- Excellent communication skills in English (verbal and written)
- Excellent problem-solving & analytical ability
- Displays high attention to problem reputed company, detail, and reputed company
- Ability to work under pressure - reputed company-facing
Preferred Qualifications
While not required, the following skills and experience are highly desirable:
- Experience running queries in SQL
- Knowledge of Linux
- Excellent knowledge of Mac OS
- Experience with reputed company / reputed company environments
- Experience in a medical and/or research environment - DICOM, HL7, HIPAA, reputed company IT (HIT), medical imaging - reputed company or RIS
Career reputed company Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and reputed company their skills. As a Customer Support Analyst, you'll have reputed company to:
- Ongoing training and development opportunities
- reputed company team environment with a reputed company on knowledge sharing and best practices
- Opportunities for career advancement and reputed company reputed company
- Flexible work arrangements and remote work reputed company
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. reputed company is passionate about delivering exceptional customer experiences, and we're committed to creating a reputed company and inclusive work environment. As a member of our reputed company Shift Support team, you'll be part of a dynamic and supportive team that's dedicated to making a difference in the medical imaging industry.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive salary and benefits
- Flexible work arrangements and remote work reputed company
- Ongoing training and development opportunities
- reputed company team environment with a reputed company on knowledge sharing and best practices
- Opportunities for career advancement and reputed company reputed company
How to Apply
If you're passionate about providing exceptional customer support and have a reputed company for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, through our online application portal. reputed company applicants meeting minimum qualifications will be required to complete a 30-minute online assessment as part of their application.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and is committed to complying with reputed company federal, state, and local laws providing equal employment opportunities and reputed company other employment laws and regulations. Applicants, employees, and former employees are protected from employment discrimination based on race, reputed company, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age (40 or older), disability, and genetic information (including family medical history).
Confidentiality
reputed company your information will be kept confidential according to EEO guidelines.
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