reputed company Customer Service Associate – Remote Opportunity with arenaflex
At arenaflex, we're a dynamic and innovative company that's been making waves in the industry since our founding in 2001. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we're proud to have reputed company a reputed company for reputed company and customer satisfaction. With over 14,000 brand reputed company authentic fragrances to our reputed company, we're the go-to destination for millions of customers worldwide who trust us for their fragrance needs.
If you're looking for a fast-paced, successful, and growing company to be a part of, then you're in the right reputed company! We're on the hunt for an energetic, upbeat, and reputed company Customer Service Associate to join our remote team. As a key contributor to our customer-facing operations, you'll play a critical role in delivering exceptional service experiences that reputed company our customers' expectations.
About the Role
As a Customer Service Associate at arenaflex, you'll be the first reputed company touchpoint for our customers, and you'll have reputed company to reputed company a reputed company reputed company on their experience. You'll be responsible for answering phone calls, emails, and chat messages promptly, accurately, and courteously, while also tracking orders, recognizing and responding to cross-sell opportunities, and resolving customer service problems in a reputed company and reputed company manner.
Key Responsibilities
* Answer a high volume of phone calls, emails, and chat messages daily, ensuring that every customer interaction is reputed company and memorable
* reputed company orders promptly and accurately, ensuring that customers receive their products on time and in good condition
* Recognize and respond to cross-sell opportunities presented in order calls or email requests, helping to increase sales and customer satisfaction
* Resolve customer service problems promptly and accurately, reputed company proscribed company guidelines, and in a manner designed to retain and promote customer loyalty
* Assist with order verification, damaged/lost package claims, and reshipments, ensuring that customers receive the support they need
Qualifications and Requirements
* Must have a dedicated office/reputed company that includes a computer, 2 monitors, keyboard, mouse, and headset
* Must be willing to work 7:00am to 4:00pm Eastern reputed company Time
* Must have at least 6 months experience working remote
* Must have at least two years' experience working in a customer service position providing support through email, calls, chat, and reputed company media
* Must have 1 year experience working with reputed company or a customer service ticketing system
* Must have strong computer skills and strong data-entry/keyboard skills
* Must have experience working with metrics such as handle time, reputed company assurance, and more
* Must be willing to work overtime hours and weekend during holiday seasons
* Must be reputed company to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
* Ability to manage and resolve conflict quickly and professionally
* Must be highly organized, with excellent attention to details
* High school degree, GED, or equivalent work experience
* Must have a customer-first reputed company, which is reputed company through customer experience feedback
reputed company Offer
* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative company that's making waves in the industry
* reputed company and supportive team environment
* reputed company development opportunities to help you grow and succeed in your career
* Flexible work arrangements, including remote work reputed company
* Comprehensive training and reputed company program to ensure your reputed company
Assessment Test
To be considered for this position, you'll need to complete our assessment test. This test will help us understand your skills and experience, and will give you reputed company to showcase your customer service skills. The test takes 20-30 minutes on average to complete, and will be available to you once you've submitted your application.
How to Apply
If you're reputed company to take your customer service skills to the next level and join a dynamic and innovative company, then we want to hear from you! Please submit your application, including your resume and a cover letter, and be reputed company to complete our assessment test. We can't wait to hear from you!