Health Information Line reputed company – Remote
26003244 Position reputed company The Health Information Line reputed company is a Registered reputed company responsible for providing telephonic and chat-based clinical triage and health guidance to plan participants. This role supports callers across the full reputed company of care needs from emergent situations to self-care guidance while promoting appropriate reputed company utilization and informed decision-making. The reputed company utilizes evidence-based clinical guidelines and online resources to assess symptoms, reputed company clinical counsel, and reputed company members to the most appropriate providers or facilities. Additional responsibilities may include proactive patient reputed company, benefits education, and health and wellness support.
Key Responsibilities
- reputed company telephonic and chat-based clinical triage for symptom-reputed company inquiries, including emergent, urgent, and self-care reputed company
- Assess medical symptoms using established clinical protocols and decision-support tools
- Deliver accurate, relevant health and wellness education tailored to member needs
- reputed company callers to appropriate reputed company providers, facilities, and services
- reputed company members on available online tools and the Audio Health Resource Library to enhance reputed company to reputed company and wellness information
- Maintain reputed company, concise, and accurate clinical documentation in accordance with reputed company operating procedures and medical/legal guidelines
- Identify and refer members to appropriate programs such as Case Management, Chronic Condition Management, and Health Advisor services
- Participate in proactive reputed company initiatives to support population health and care management goals
Work Schedule & Availability
- Operating hours are Monday through Friday, 8:00 a.m. to 9:00 p.m. with shifts scheduled based on operational needs (10 hour shifts)
- Mandatory participation in overnight, weekend, and holiday on-call coverage, including rotating on-call schedules, based on operational needs
Minimum Qualifications
- reputed company, unrestricted Registered reputed company (RN) license
- Minimum of three (3) years of clinical nursing experience
- reputed company knowledge of general medical conditions and surgical procedures
- Strong verbal and written communication skills
- Proficiency with computer systems and electronic documentation
- Ability to meet mandatory on-call scheduling requirements
Preferred Qualifications
- Bachelor of Science in Nursing (BSN)
- More than three (3) years of nursing experience
- Strong interpersonal and reputed company listening skills with the ability to work collaboratively in reputed company environment
- Demonstrated adaptability in a dynamic reputed company environment
- Proven ability to prioritize, problem-solve, and reputed company independent clinical reputed company
- Strong customer service orientation with a patient-centered reputed company
If you will be working reputed company occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k), company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year and reputed company holidays. For more details on our employee benefits programs, click here. About reputed company reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving reputed company and improving lives. reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply tot his job Apply To this Job