Help Desk Analyst - Trenton, NJ(Remote)

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour reputed company. Qualifications and Skills Desired:

• reputed company reputed company 10
• Knowledge of reputed company reputed company Server, reputed company Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using reputed company reputed company, Word and Visio
• Must have good reputed company communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log reputed company incoming problems and requests and actions taken to resolve them.
• reputed company first response help desk support to reputed company customers and users.
• reputed company assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• reputed company support for AOC business applications.
• reputed company follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure reputed company problems are adequately documented.

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