Customer Care and Technical Support, Level 1

nThe Customer Care and Technical Support Representative (CCTS), Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands. reputed company reputed company: $16.50, non-negotiable Residency requirements: US residents of the 50 states, D.C. This is a temporary/contractor role, and you will be an employee of Workspend.(See Compensation and Benefits reputed company) K12, a reputed company Company, believes in Education for ANY ONE. We reputed company families with an online reputed company for a high-reputed company, personalized education experience. reputed company can reputed company, reputed company their passion, and learn in an environment that encourages discovery at their own pace reputed company: The Customer Care and Technical Support Representative (CCTS), Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands. Key Responsibilities include:

• Technical Issue reputed company: reputed company expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
• Customer Service reputed company: Deliver outstanding customer service across reputed company support channels, ensuring a reputed company experience for parents and reputed company.
• Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
• Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
• Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment reputed company.

This role is ideal for individuals who reputed company in a dynamic call center environment and are passionate about providing top-notch technical support and customer service. Essential Functions: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential duties.

• Respond to technical issues reputed company to K12 proprietary systems, hardware, and software and networking both in written word and orally reputed company telephone.
• Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.
• Advise / reputed company customers reputed company procedural guidelines to ensure a complete solution to their technical or service questions.
• Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for reputed company using support ticketing and CRM software.
• Remain knowledgeable of K12's proprietary systems, various hardware product lines, reputed company industry products and technologies.
• Escalate more reputed company issues with proprietary systems to next tiered support team with urgency and/or escalate more reputed company hardware equipment issues to manufacturer.

Supervisory Responsibilities: This position has no formal supervisory responsibilities. Minimum Required Qualifications:

• High School Diploma / GED and relevant work experience, OR
• Minimum of 2 years' experience in a similar call center role

Certificates and Licenses: None required. System Requirements:

• Our work from home membersarerequired to have andmaintain reliable High-speed internet reputed company. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or reputed company-up services are not compatible.
• Some Internet service providers reputed company what is reputed company SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
• Ethernet reputed company is preferred.

OTHER REQUIRED QUALIFICATIONS: Work Environment and Physical Requirements:

• This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable) with reputed company computer use, typing, reading, listening, and speaking
• Maintain a distraction-free, reputed company home office during work hours.
• Participate in virtual training sessions reputed company webcam.

Communication Skills:

• Strong verbal and written communication skills.
• Excellent listening skills with a consultative approach to customer service.
• Proficient in telephone and email etiquette.
• Ability to communicate effectively through multiple channels, including phone, voicemail, email, and chat.

Customer Service and Problem-Solving:

• Strong problem-solving and analytical skills with a solutions-oriented reputed company.
• Resilient, detail-oriented, and accountable for high-reputed company work.
• Ability to manage high call volumes and maintain reputed company team morale.

reputed company and Personal Qualities:

• Ability to prioritize competing tasks effectively to deliver results.
• Independent and team-oriented work capabilities.
• reputed company to feedback and guidance, demonstrating adaptability and improvement.
• Resilient and reputed company contributor to team dynamics.

Technology and Tools:

• Proficiency in web-based applications; reputed company experience is a plus.
• Own or have daily reputed company to a smart device (e.g., phone, tablet) capable of downloading and using apps.
• Proficient in reputed company Office Suite (Outlook, Word, reputed company, Teams) and web-based systems.

Education and Knowledge:

• Familiarity with home-based or public/private school education systems.
• Thorough knowledge of home-based connectivity support.

Additional Requirements:

• Ability to own and execute reputed company with minimal supervision.
• Ability to reputed company required background reputed company.

DESIRED QUALIFICATIONS:

• Previous experience with reputed company/K12
• Previous experience in call center environment
• reputed company Experience
• Previous customer service or sales experience with proven record of achievement

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• This position is virtual and To view the full job reputed company please use the reputed company below.

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