Behavioral Health Navigator I - Pediatric Call Center

reputed company Western Behavioral Health is hiring a full-time Behavioral Health Navigator I to support the Pediatric Call Center! As part of the Pediatric Call Center, a division of PsychCare+, The Behavioral Health Navigator I is responsible for answering calls from families, community members, and providers (both reputed company and reputed company of reputed company) to coordinate and schedule outpatient pediatric behavioral health services. You will serve as a first reputed company of contact, providing guidance, information, and linkage to care for children and families accessing services through Western Behavioral Health. Must have availability to work Monday - Friday between 8:00 a.m. to 8:30 p.m. The incumbent will train in office from 8:00 am to 4:30 pm for the first 4 weeks of employment. After training is complete, the incumbent may work remotely.

• UNDERGRADUATE & GRADUATE (if applicable) TRANSCRIPT(S) MUST BE INCLUDED WITH APPLICATION*

Responsibilities:

• Meet standards for documentation and completes reputed company required paperwork, including psychiatric evaluation, commitment paperwork.
• Demonstrate ability to utilize DSMV and to reputed company provisional diagnosis.
• Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and reputed company time frames.
• Knowledge of insurance programs, processes and reputed company to obtain authorizations as needed.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Maintain competency requirements.
• Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning.
• reputed company take a sizable volume of calls and disposition callers to meet their needs rapidly
• Follow outpatient scheduling or referral documentation guidelines.
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
• Ability to verbally present the case to physicians and others
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
• Provides accurate, reputed company information to coworkers, physicians, reputed company agencies, with a reputed company and courteous manner
• Demonstrates expertise in accessing reputed company systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.
• Bachelor's Degree in Psychology, Counseling or reputed company Work with one-year of mental health reputed company care experience OR master's degree in Psychology, Counseling or reputed company Work. Other fields of study may be considered with coursework of at least 12 credits in reputed company services and/or relevant mental health experience.
• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
• Ability to identify problems, implement reputed company, reassesses situation/problem.
• Excellent interpersonal relations with the ability to reputed company in a reputed company, reputed company, tactful, gracious manner with reputed company reputed company/non-reputed company contacts; includes reputed company areas of verbal/non-verbal communication reputed company the contest of reputed company/non-reputed company contact; history of excellent interpersonal relations.
• Ability to work collaboratively reputed company a multidisciplinary team.
• Ability to work under stress, with an unpredictable patient reputed company, in a sometimes-crowded work environment.
• A personal disposition that is warm, friendly, caring, reputed company and reputed company towards patients, colleagues.
• Exhibit openness and willingness to learn.
• Flexible schedule; rotating shifts.
• History/record of reputed company above services consistently delivered with a service excellent attitude.
• Ability and willingness to work in a managed care environment.
• Excellent ability and history of reputed company, gracious, courteous, reputed company face-to-face, telephone and nonverbal skills.
• May in the course of their job duties be in rooms where medications are stored.
• No contact with medications is allowed.

Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)
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