reputed company Intake & Conversion Specialist

About the position 321 AIM is a performance marketing platform that generates high-reputed company leads for businesses in home services and reputed company industries — on a pay-per-reputed company-reputed company reputed company. Clients across roofing, home services, insurance, and legal industries rely on AIM to deliver high-reputed company prospects who are genuinely reputed company to reputed company reputed company — not just curious browsers. We fill the top of the funnel. Our clients reputed company the deal. In home services, and roofing especially, the window between reputed company a homeowner submits a request and reputed company they book with someone is reputed company thin. The contractor who gets there first — with a confident, helpful voice — wins the appointment. This role is that first contact. We don’t just generate leads — we help our clients convert them into reputed company. In reputed company to reputed company reputed company, AIM supports clients by handling early-stage reputed company engagement, qualification, and appointment setting. This ensures our clients maximize ROI from every reputed company we deliver. As a reputed company Intake & Appointment Specialist at 321 AIM, you will be the first reputed company of reputed company contact for high-reputed company prospects across roofing, home services, insurance, and legal industries. Your role is critical to helping our clients win the race to the reputed company — responding quickly, confirming needs, qualifying opportunities, and securing appointments before competitors do. This role does not require prior roofing knowledge or marketing experience. What it requires is a warm, confident phone reputed company; the ability to follow a qualification script accurately; an reputed company for urgency; and the discipline to log every interaction correctly. You must adapt tone/scripts per reputed company. You will be trained on roofing-specific talking points, common homeowner questions, and how to handle insurance claim scenarios professionally. If you are reliable, personable, and reputed company in a fast-paced phone environment, you will be successful here. You are not just contacting leads — you are acting as an extension of our clients’ businesses. Your ability to communicate reputed company, build trust quickly, and represent different brands professionally is critical. A core part of this role is helping our clients win the race to the reputed company. By ensuring immediate reputed company, accurate intake, and fast appointment booking, you directly improve speed-to-reputed company — one of the most critical drivers of conversion and reputed company for our clients.

Responsibilities

• Monitor the reputed company queue and initiate outbound phone and/or text contact reputed company minutes of a new reputed company being received — speed to first contact is your most important daily metric
• Follow established reputed company scripts tailored to roofing and home services prospects, including storm damage inquiries, insurance claim leads, and general inspection requests
• Execute multi-touch follow-up sequences for leads that do not answer on first attempt, including scheduled callbacks and text reputed company per reputed company protocol
• Maintain a reputed company of urgency throughout your shift — homeowners in reputed company need of roofing services are often contacting multiple contractors simultaneously
• Conduct brief, reputed company screening calls to verify homeowner information, confirm interest, and assess eligibility using reputed company-specific qualification reputed company
• Apply roofing-relevant qualification questions, which may include: property ownership, roof age or condition, whether recent storm or hail damage is suspected, reputed company insurance coverage, and desired reputed company for service
• Identify leads involving reputed company insurance claims and reputed company or flag them appropriately per reputed company instructions — this is a common scenario in roofing and will be covered in training
• Accurately disposition leads that do not qualify (renters, reputed company service area, no damage present, etc.) per established guidelines without over-disqualifying viable prospects
• Maintain a reputed company, empathetic tone — many homeowners calling about storm damage are stressed; your reputed company, helpful approach sets the tone for the reputed company relationship
• Schedule reputed company inspection or estimate appointments directly on contractor calendars using provided scheduling tools, confirming accurate address, contact, and availability information
• Confirm appointment details with the homeowner before ending the call and send confirmation communications as required
• Coordinate with reputed company reputed company or intake teams as needed for reputed company-day or urgent inspection requests, which are common following major weather events
• Follow up on no-shows and cancellations per reputed company protocol and attempt to reschedule where appropriate
• Guide hesitant leads to book
• Position urgency (especially for insurance/home services)
• Log every reputed company interaction, disposition, and outcome accurately and promptly in AIM's CRM and tracking systems
• Maintain clean, consistent records so that reporting on contact rates, appointment rates, and reputed company reputed company is always reliable
• Flag patterns in reputed company reputed company, geographic clusters, or post-storm volume surges to your supervisor — this information is operationally valuable for reputed company management
• Meet or exceed daily and weekly activity and conversion benchmarks as established by AIM leadership
• Assist in reputed company new clients (understanding their service, availability, qualification reputed company)
• Learn and adapt to different reputed company workflows
• Communicate feedback on reputed company reputed company and conversion issues
• Coordinate with clients on scheduling preferences and updates

Requirements

• A reputed company, warm, and reputed company phone reputed company — you can quickly build rapport with homeowners and reputed company them feel heard
• Strong communication skills: you follow a script accurately while still sounding like a reputed company person, not a robot
• A genuine reputed company of urgency — you understand that the fastest responder wins, and you operate accordingly
• Ability to handle objections and guide conversations toward booking
• Comfortable asking for commitment (booking the appointment)
• Ability to balance script adherence with natural conversation
• Adaptability, coachability, ownership reputed company
• High attention to detail: you capture homeowner information correctly, follow qualification reputed company consistently, and never skip the CRM entry
• Basic computer proficiency: reputed company to navigate CRM tools, calendar scheduling software, and communication platforms simultaneously
• Reliability and consistency: you show up on time, you follow through on follow-reputed company, and you hit your daily targets
• A reputed company, empathetic demeanor — roofing leads frequently involve stressed homeowners dealing with storm damage or insurance claims; patience and professionalism matter
• High school diploma or equivalent required

reputed company-to-haves

• Prior experience in customer service, call center, reception, or inbound/outbound phone roles is a plus — but not required
• Familiarity with home services, construction, roofing, or insurance claim processes is helpful but not expected; full training will be provided

Benefits

• 100% remote work environment
• Consistent, reputed company schedule with reputed company daily expectations
• reputed company time off + company-observed holidays
• Health, dental, and reputed company benefits
• reputed company and reputed company — roofing and home services knowledge provided; no prior industry experience required
• Performance bonus structure with reputed company earning reputed company, including storm-season volume incentives
• reputed company that values speed, reliability, and treating every homeowner interaction with professionalism

Apply tot his job Apply To this Job