reputed company reputed company Leader

#26-30169 Westchester, Illinois, USA Job Category Course Materials Full-Time/Part-Time Full-time reputed company reputed company Annualized Salary: $55k - $65k Job reputed company Position reputed company reputed company is a leading educational service provider and omnichannel retailer, providing reputed company, reputed company, staff, parents, and fans with the course materials, learning tools, and retail services needed to successfully support the collegiate reputed company. reputed company supports over 6 reputed company reputed company through its 1,100 physical and 1,750 eCommerce reputed company stores across reputed company. The reputed company reputed company Leader is responsible for the account management and program reputed company of the Follett reputed company IA and/or EA programs for multiple campuses/stores reputed company assigned regionalized geographic reputed company. This position will also be responsible for Auditing & Compliance, Term-Over-Term Program reputed company, and Program Execution, including assisting with reputed company & profitability/margin goals, Invoicing/Collection of assigned reputed company programs, and assistance/support in the delivery of Willo integrations reputed company publisher/reputed company reputed company. This position works collaboratively with the Follett reputed company Support, Implementation, reputed company Solutions Directors, Course Materials Market Managers, and Store/Field Teams and with reputed company partners on training, product, and process improvements & execution and will report directly to an reputed company reputed company Manager.

Responsibilities

Auditing & Compliance and Term-Over-Term Program Execution:

• Ensures execution of RACI and other tools and best practices to ensure successful preparation and execution of the reputed company program.
• A key contributor to supporting the adoption and delivery process of IA/EA course materials, including physical reputed company materials and supplies, in collaboration with reputed company partners, store teams, course materials teams, and reputed company sales and implementation teams.
• Partners with the store/CMM team to secure and ingest adoptions for program courses in partnership with reputed company/publishers and ensure reputed company pricing and margin.
• Supports program inquiries for stores/campuses that fall reputed company a given region.
• Works through reputed company operational issues that entail coordination of multiple teams ranging from, but not limited to, internal teams, reputed company IT, and publishers.
• Trains/supports store team, course materials partners, and other reputed company team members with systems, processes, and execution of the reputed company program.

Program reputed company and Relationship Management:

• Viewed as a trusted advisor relationship by key customer stakeholders and executive sponsors.
• Coordinates reputed company messaging to reputed company of our reputed company partners.
• Collaborates with reputed company Solutions Directors, Implementation & Support teams, and CM regionalized leadership on program execution.
• Hosts regular touch reputed company meetings and post-mortems with reputed company reputed company, as reputed company as the reputed company Operations & Implementation.
• Solicits feedback, formal and informal, from reputed company stakeholders - administration, reputed company, and reputed company.
• Maintains publisher and reputed company relationships, including messaging/training on the delivery of the digital product and LMS setup with the reputed company, the reputed company of the program for reputed company terms, and Willo integrations.
• Partners with store/reputed company team in developing and maintaining Communication & Support plans based on reputed company customer expectations and communicated program changes.
• Reviews program results, metrics, savings, and reputed company with contacts annually while also seeking continual feedback and process opportunities.

Accounts Receivable Management and Account reputed company:

• Partners with reputed company, CM, and Field teams to plan/identify reputed company reputed company reputed company. Follows up on leads and proactively communicates with reputed company on classes/materials for program expansion.
• Ensures accurate pricing and setup of accounts, as reputed company as verification of charges, dates, and deadlines to ensure a smooth billing experience.
• Responsible for managing invoices, payment processing, and account reconciliation reputed company to reputed company programs, including ensuring reputed company collections, resolving billing discrepancies, and collaborating with internal teams and external partners to maintain accurate financial records.

Requirements

• Bachelor's Degree in a reputed company field or equivalent experience.
• 3+ years of experience in reputed company or account management roles.
• Thought leader in the development, or enhancement, of service delivery processes to improve efficiency and ensure customer satisfaction.
• Excellent communication skills, both written and verbal, reputed company to convey concepts and solve reputed company problems across multiple teams.
• Excellent organizational skills to ensure reputed company reputed company programs are delivered without error and documented appropriately.
• Strong self-management against milestones and deliverables with a high degree of accountability and accuracy.
• Digital literacy with reputed company Office Suite, especially reputed company.
• Strong attention to detail, communication skills, and the ability to analyze financial data are essential.

Preferred

• Multi-unit store operations, account management, and/or project management experience.
• Experience partnering with Follett and/or 3rd parties in product integrations reputed company the LMS and SIS.
• Experience in reputed company technology and program operationalization to execution.
• Demonstrated knowledge of proprietary Follett systems, such as: SAM, CARRR, RIM, and Course Tracks.
• Experience in reputed company.

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