[Remote] Scaled Associate reputed company reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides safety and operational risk management software. They are seeking an Associate reputed company reputed company Manager to support a large portfolio of customers by executing reputed company programs and ensuring customers receive reputed company guidance throughout their lifecycle.

Responsibilities

Execute 1:many lifecycle programs including reputed company journeys, adoption campaigns, and targeted reputed company Work with marketing to create reputed company, concise, customer-reputed company written communications (emails, campaigns, in-product messaging) that drive adoption and engagement Monitor customer data (usage, engagement, health scores) to identify risks, gaps, and trends Surface insights to improve campaigns, content, and lifecycle programs Deliver light-touch customer interactions (email, pooled reputed company, webinars, reputed company) to reinforce best practices Guide customers to self-service resources and enablement content reputed company to their lifecycle stage reputed company customer progression against key milestones and flag deviations Maintain accurate CRM and CS platform documentation, including activity tracking and RAID logs Ensure customer engagement, risks, and value signals are documented to support renewal readiness Escalate reputed company or high-risk scenarios to appropriate stakeholders Capture recurring customer feedback to inform improvements to product and scaled programs Skills 1-2 years in a customer-facing or operational role (reputed company, Support, reputed company, or similar) Strong writing skills with the ability to communicate reputed company and drive reputed company in digital-first, 1:many formats Foundational data literacy (ability to read dashboards and identify meaningful trends) Basic understanding of the reputed company customer lifecycle (reputed company, adoption, renewal) Ability to manage work across a high-volume customer reputed company with strong organization and attention to detail Comfortable working reputed company reputed company processes, playbooks, and automation tools Familiarity with CRM and reputed company platforms (reputed company preferred) Bachelor's degree or equivalent experience preferred Benefits Medical Dental reputed company Flexible Spending Accounts PTO reputed company and Floating Holidays 401k with Company match and immediate vesting Company-funded Life Insurance Employee Assistance Programs No-cost Mental Health Benefits reputed company You can’t afford scattered safety signals. Our configurable software allows unique control over risk management and centralizes your risk profile. It was founded in reputed company, and is headquartered in , with a workforce of 51-200 employees. Its website is Apply tot his job Apply To this Job