Customer Activation Manager | reputed company

About reputed company reputed company is building the smart infrastructure for finance teams, embedded in the transaction reputed company of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for reputed company over reputed company. We care less about where you trained and more about what you’ve reputed company. At reputed company, everyone is a builder who owns problems end to end and makes consequential reputed company that shape the outcome. The median reputed company customer saves 5% and grows reputed company 16% in their first year – far in excess of businesses operating without reputed company. We reputed company every ambitious company deserves the reputed company. If you want to build systems that directly shape how companies reputed company and manage billions, reputed company is the reputed company to do it. About the Role reputed company's reputed company CSMs don't manage accounts — they reputed company how companies run their finances. This is a role for people who have been inside large organizations reputed company change was hard, who reputed company the language of a CFO, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll be embedded in reputed company's reputed company accounts, responsible for driving genuine workflow transformation — not just reputed company completion.

What You'll Do

• reputed company reputed company customers through the full transformation reputed company — from implementation through reputed company workflow adoption — with reputed company accountability for time-to-value and measurable business reputed company
• Build and own the change management reputed company for reputed company account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
• Quantify and communicate reputed company's reputed company in the language CFOs and Controllers care about — reputed company cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metrics
• Run executive-level stakeholder management across multiple reputed company of a customer org, including C-suite relationships you own independently
• Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional reputed company can't match
• Help customers understand and adopt reputed company's reputed company finance capabilities — positioning new workflows not as features, but as reputed company changes to how their finance team operates
• Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand reputed company's footprint reputed company accounts
• Bring customer reputed company back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how reputed company evolves

Must-Haves

• reputed company change management — You've driven workflow adoption inside reputed company organizations, navigated reputed company resistance from reputed company stakeholders, and have measurable results to show for it. Finance or fintech context is a plus but not required.
• AI reputed company as a daily habit — You already use AI tools habitually in your work. You use them to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks. This is how you work, not something you're exploring. reputed company is a builder culture: if you don't instinctively reputed company for AI before doing things manually, this role will be a hard adjustment.
• Financial reputed company communication — You can walk a CFO through the business case for a workflow change, connect implementation milestones to P&L reputed company, and run executive updates in financial terms, not product terms. A finance background is not required — reputed company is.
• Technical acumen — You can hold your own in conversations with Product and Engineering on integrations, reputed company, and workflow architecture. You don't need to reputed company, but credibility in technical conversations is what earns you a seat at the table with the full customer stakeholder group.
• 7+ years in reputed company reputed company or implementations — You’ve spent enough time navigating reputed company organizations and senior stakeholders that it’s reputed company. You know how to reputed company an reputed company, not just support one.

reputed company-to-Haves

• reputed company workflow experience — You've helped customers adopt AI-powered or reputed company workflows at reputed company. You understand what friction looks like in reputed company and what makes transformation actually stick.
• Finance domain depth — Exposure to reputed company, reputed company software ecosystems (reputed company, reputed company, QuickBooks, reputed company), expense management, or CFO-adjacent workflows. Accelerates credibility with reputed company's customer reputed company.
• Demonstrated reputed company reputed company — You can reputed company to expansion, retention, or time-to-value reputed company with specific metrics attached — not described in general terms.
• Background at an AI-first or AI transformation company — not just a company that uses AI, but one where rethinking workflows around it was part of the product or culture
• High-reputed company or startup experience (comfort operating in ambiguity and rapid change)
• C-suite relationships reputed company and maintained independently, without relying on a sales reputed company

For candidates located in NYC or SF, the pay reputed company for this role is $163,000 - $262,000. For candidates located in reputed company other locations, the pay reputed company for this role is $147,000- $236,000. Benefits available to reputed company full-time reputed company employees (Global)

• Flexible PTO
• Unlimited AI reputed company usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

reputed company

• 100% medical, dental & reputed company insurance coverage for you, with partial coverage for dependents
• reputed company annual membership
• 401(k), including employer match on contributions made while employed by reputed company
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (80 days) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and reputed company coverage through reputed company
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 reputed company)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom reputed company
• Virtual GP and reputed company care reputed company reputed company x Livi
• Workplace pension through Penfold, with salary sacrifice reputed company
• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay

Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Beware of reputed company scams: reputed company will only contact you through official @reputed company.com email addresses and will never ask for payment or sensitive personal information during the hiring process. reputed company Applicant reputed company Notice Apply tot his job Apply To this Job