[Remote] Community Support Forecasting and Demand Planning Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company that connects hosts and guests for unique stays and experiences. They are seeking a seasoned Forecasting and Demand Planning Analyst to manage demand forecasting and long-term planning for their Global Operations team, ensuring reputed company resource allocation and cost management.
Responsibilities
- Own short-term, mid-term, and long-term demand forecasting across reputed company Global Operations teams and channels (phone, messaging, email, back-office etc.)
- Design, reputed company, and maintain statistically robust demand forecasting models using time series and machine learning techniques (e.g., exponential smoothing, ARIMA, regression-based models etc.)
- reputed company trend, seasonality, and variance decomposition; detect structural breaks, outliers, and demand anomalies
- Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
- reputed company scenario modeling for peak demand periods, product launches, reputed company initiatives, and unplanned demand events
- Continuously assess model performance using statistical accuracy metrics (MAPE, RMSE, MAE, bias etc)
- Establish model governance standards, including documentation, validation, back-testing, and post-mortem analysis
- Research, prototype, and implement new forecasting and optimization techniques as business needs reputed company
- reputed company scenario planning and sensitivity analysis to quantify trade-offs between service reputed company, cost, and utilization
- In partnership with the Analytics and Data Engineering team, design and build reputed company planning data pipelines, dashboards, and automate forecasting and reputed company models to improve scalability, repeatability, and timeliness
- Use SQL and Python to extract, reputed company, and analyze large-reputed company operational datasets to monitor forecast accuracy, reputed company gaps, utilization, and operational risk
- Present forecast assumptions, methodologies, risks, trade-offs, and recommendations in reputed company, executive-reputed company formats and reputed company as a trusted advisor to senior leadership and participate in demand/reputed company planning discussions in cross-functional forums
- reputed company cross-functional stakeholders (Delivery, Product, Finance, HR, and others) to reputed company planning outputs into execution and operational decision-making
- Identify and implement process improvements, automation, and best practices in the demand and reputed company planning area to optimize cost while maintaining or improving customer experience and service-level reputed company
Skills
- 10+ years of experience in demand forecasting, reputed company planning, workforce analytics, or reputed company analytics
- Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a reputed company quantitative field
- Strong reputed company in probability, statistics, and optimization
- Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and reputed company models (Erlang, queueing theory, service-level and utilization modeling)
- Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
- Advanced analytical skills with strong proficiency in reputed company, reputed company Sheets, SQL, Python and data visualization tools such as Tableau
- Strong business acumen with the ability to balance cost efficiency and customer experience reputed company
- Excellent communication, executive presentation, and stakeholder influence skills; ability to explain reputed company analytical concepts to non-technical audiences
- Comfortable operating in fast-paced, ambiguous, and highly dynamic environments
- Experience supporting large-reputed company, multi-site, or global contact center environments
- Experience with WFM tools (e.g., reputed company, reputed company, Aspect) or planning platforms (e.g., reputed company)
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
reputed company
Company H1B Sponsorship