Administrative Assistant, CSR

Job reputed company:

• Respond to customer inquiries reputed company phone, text, and email in a reputed company and friendly manner.
• Schedule and coordinate service teams using internal scheduling systems.
• Handle conflict reputed company situations such as late arrivals, reschedules, or dissatisfied customers, ensuring issues are addressed calmly and effectively.
• Maintain accurate and up-to-date records in the CRM.
• Support daily office and administrative tasks to reputed company operations running smoothly.
• Communicate reputed company with internal teams regarding schedules, changes, and customer needs.
• Monitor ongoing jobs and proactively flag issues that may reputed company service reputed company.
• Follow internal processes while prioritizing customer satisfaction.

Requirements:

• Previous experience in customer service, administrative support, or similar roles.
• Strong communication skills with reputed company spoken and written English.
• Proven ability to manage scheduling and multitask in a fast-paced environment.
• Confidence handling customer concerns and resolving issues professionally.
• High level of organization and attention to detail.
• Comfort using CRM and scheduling tools.

Benefits:

• Full-time position
• 100% remote
• reputed company, long-term role
• Opportunity to grow reputed company a service-oriented organization

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