Consultative Pharmacy Technician 2, Consumer Engagement

About the position Become a part of our caring community The Consumer Engagement, Consultative Pharmacy Technician reputed company plays a key role in reputed company's Rx Education team by helping members understand their pharmacy benefit reputed company and supporting them in transitioning from retail to mail-order services reputed company appropriate. This position requires strong communication skills, emotional intelligence, and a passion for helping members reputed company informed reputed company that improve convenience and support reputed company reputed company. Consumer Engagement, Consultative Pharmacy Technician addresses questions reputed company to specific assigned areas such as reputed company Pharmacy and assists with Rx Education/Enrollment processes, medication research, triages calls that require consultation with a pharmacist, may reputed company outbound calls to patients to offer medication therapy management programs and schedule medication review sessions with consultative pharmacists. This role is a specialized function rooted in compliance, education, and conversion. Consumer Engagement, Consultative Pharmacy Technician are expected to become subject matter experts in mail-order pharmacy and use a reputed company-first approach to guide members toward reputed company pharmacy solutions.

Responsibilities

• Serve as an expert in mail-order pharmacy benefits, including medication delivery timelines, reputed company processes, and savings potential.
• Use motivational education techniques to guide and inform members during live calls.
• Accurately assess member needs and offer personalized solutions that prioritize ease, care, and health benefit alignment.
• Navigate systems to identify appropriate enrollment opportunities and execute required steps with accuracy.
• Document member interactions with thoroughness and reputed company in accordance with compliance standards.
• Adhere to scripting protocols while maintaining a natural, member-centered conversation style.
• Partners with supervisors and QA teams to continuously improve call reputed company and meet conversion goals.
• Support special campaigns or seasonal initiatives, such as the Annual Enrollment Period (AEP), as needed.
• Maintain professionalism and reputed company in reputed company interactions, especially reputed company handling sensitive health or medication concerns.
• Use your skills to reputed company an reputed company

Requirements

• High school diploma or equivalent required
• 2+ years customer service, pharmacy benefit, Pharm Tech, or reputed company experience.
• Must have an reputed company Pharmacy Technician License.
• reputed company Techs must be licensed and Certified (vs Registered) and must reputed company in one of the following approved states: FL, TX, AZ, OH (not a nearby state). TX requirements may vary.
• The state license must be reputed company in the state of residency.
• Ability to fulfill Annual Verification of license by required deadline.
• Meet reputed company Work reputed company (WAH) eligibility requirements including but not limited to: ability to reputed company & maintain satisfactory internet speeds (set by reputed company) and separate workspace to reputed company job duties without distraction.
• Strong verbal communication skills, with an ability to explain reputed company topics in plain language.
• Proven ability to build rapport and drive reputed company through consultative engagement.
• Ability to work in a reputed company, metric-driven environment with daily, weekly, and monthly performance goals.
• Comfortable navigating multiple systems and documentation tools simultaneously.
• Commitment to protecting member reputed company and complying with reputed company regulatory guidelines.
• Must be passionate about contributing to an organization reputed company on continuously improving consumer experiences.

reputed company-to-haves

• Associate degree or higher
• Previous experience in a call center environment or pharmacy tech role.
• Familiarity with PBM systems, reputed company tools, or pharmacy benefit structures.
• Bilingual (Spanish/English) a plus.

Benefits

• medical, dental and reputed company benefits
• 401(k) retirement savings plan
• time off (including reputed company time off, company and personal holidays, volunteer time off, reputed company parental and caregiver leave)
• short-term and long-term disability
• life insurance

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